HP Indigo Hardware Remote Support Engineer

HP
Georgia
Workplace: RemoteFull timeUSD 29 - 43 hourlyFunction: Product ManagementExperience: 3+ yearsEducation: high_schoolSkills: ["Analytical troubleshooting","Remote issue resolution","Communication","Customer focus","Documentation"]

Provide advanced remote diagnostics and resolution for complex HP Indigo hardware issues, helping customers maximize press uptime and operational performance. Analyze technical data and symptoms to drive root-cause findings, execute remote resolution aligned with Shift-Left, and support reactive and proactive monitoring cases. Build trusted customer relationships, document cases and knowledge articles, coordinate with field and support teams, and participate in rotating global coverage including after-hours and weekends as needed.

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FursaFursa
HP
HP
1 day ago

HP Indigo Hardware Remote Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide advanced remote diagnostics and resolution for complex HP Indigo hardware issues, helping customers maximize press uptime and operational performance. Analyze technical data and symptoms to drive root-cause findings, execute remote resolution aligned with Shift-Left, and support reactive and proactive monitoring cases. Build trusted customer relationships, document cases and knowledge articles, coordinate with field and support teams, and participate in rotating global coverage including after-hours and weekends as needed.
Location: Georgia
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Diagnose and resolve complex HP Indigo hardware issues using advanced remote support tools and diagnostics.
  • •Analyze technical data and symptoms to identify root causes and corrective actions.
  • •Provide customer support via reactive cases, proactive monitoring alerts, and predictive service notifications.
  • •Perform RCA on recurring or complex issues and document findings to contribute to knowledge management.
  • •Coordinate end-to-end case ownership across Field Service, Technical Support, Parts Operations, and other stakeholders.
Travel: Medium travel

Pay and Benefits

Salary: USD 29 - 43 hourly
Perks:Health InsuranceDentalVisionDisability InsuranceEmployee AssistanceFlexible SpendingLife InsuranceParental LeavePaid HolidaysPaid Leave

Key Requirements

  • •3+ years of customer-facing technical support, field service, remote support, or a related technical role.
  • •Troubleshoot complex hardware, electromechanical systems, and industrial equipment.
  • •Experience managing technical customer issues and escalations.
  • •Strong verbal and written communication skills with a customer-focused mindset.
  • •High school diploma, GED, or equivalent experience.
Experience:3+ yearsCustomer supportRemote supportField serviceProduction printingIndustrial equipment
Education:High School in technical field
Skills:Analytical troubleshootingRemote issue resolutionCommunicationCustomer focusDocumentation
Tech Stack:ServiceNowHoloLensAI-powered diagnosticsPredictive monitoringMixed reality

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn