Senior Mid-Market Implementation Manager

Canary Technologies
New York, San Francisco, Dallas
Workplace: HybridFull timeUSD 104,000 - 127,000 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Presentation","Stakeholder management","Consultative mindset","Cross-functional collaboration"]

Own end-to-end onboarding and go-live for Canary’s most complex mid-market and multi-property hotel clients. Run multiple concurrent deployments with custom configurations and integrations to property systems (PMS, payments, and third-party platforms), align on mutual success criteria, coordinate internal teams and vendors, and manage escalations to ensure on-time adoption. Drive measurable product usage and expansion opportunities in partnership with Sales and Customer Success.

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Canary Technologies
Canary Technologies
1 day ago

Senior Mid-Market Implementation Manager

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Last checked: 10 hours agoStatus: Live

Job Summary

Own end-to-end onboarding and go-live for Canary’s most complex mid-market and multi-property hotel clients. Run multiple concurrent deployments with custom configurations and integrations to property systems (PMS, payments, and third-party platforms), align on mutual success criteria, coordinate internal teams and vendors, and manage escalations to ensure on-time adoption. Drive measurable product usage and expansion opportunities in partnership with Sales and Customer Success.
Location: New York, San Francisco, Dallas
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Own end-to-end onboarding and go-live for a portfolio of mid-market and multi-property clients, running multiple deployments in parallel.
  • •Scope, configure, and deploy Canary’s full product suite for each property, including complex non-standard configurations.
  • •Lead integrations to customer systems (PMS, payment, and other third-party platforms), coordinating internal technical teams and outside vendors.
  • •Set mutual success criteria and a joint deployment plan, then drive product adoption to measurably meet those goals.
  • •Manage stakeholder relationships and escalations toward go-live, track milestones and risks, and partner with Sales and Customer Success to identify expansion opportunities.

Pay and Benefits

Salary: USD 104,000 - 127,000 annually
Equity and Bonus:Equity
Perks:Learning BudgetTravel Allowance

Key Requirements

  • •Bachelor's degree (BS/BA).
  • •2-3 years of experience in account management or customer success, preferably in B2B SaaS.
  • •Excellent communication and presentation skills for building trust with diverse stakeholders.
  • •Proven ability managing a portfolio of concurrent implementations and delivering to go-live on time.
  • •Hands-on experience scoping and managing third-party systems, coordinating technical teams and external vendors.
Experience:B2B SaaSHospitalityTravel tech
Education:Bachelor's
Skills:CommunicationPresentationStakeholder managementConsultative mindsetCross-functional collaboration
Tech Stack:PMSPaymentThird-party platforms

Company Brief

Canary Technologies
Provides cloud-connected environmental monitoring and analytics for commercial properties, combining IoT sensors and a SaaS platform to track HVAC performance, energy use, and indoor air quality for predictive maintenance and operational efficiency.
Industry: Facility Management
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