Zaintech

4 months ago

Incident Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Oversee end-to-end incident management for cloud and infrastructure services, coordinating cross-functional teams across AWS, Azure, and OCI to ensure rapid restoration, effective stakeholder communication, and continuous improvement through post-incident analysis.

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Own and manage the full incident lifecycle from detection to closure.
•Act as the central command point during major (P1/P2) incidents.
•Coordinate cross-functional teams including cloud, network and Infrastructure teams as well as CSMs.
•Ensure timely incident triage, escalation, and resolution.
•Lead incident bridges, war rooms, and crisis calls.

Pay and Benefits

Perks:Health InsuranceDentalVision401kRemote WorkPaid Leave

Key Requirements

•5+ years of experience in IT operations, cloud, or infrastructure roles.
•2+ years of experience in Incident or Major Incident Management.
•ITIL Foundation or ITIL Intermediate (Incident Management) certification preferred.
•Cloud certifications (AWS, Azure, OCI) are a plus.
•Strong understanding of cloud platforms (AWS, Azure, OCI) and Private cloud operations.

Experience:5+ yearsInformation technology and services

Skills:CommunicationLeadershipProblem-solving

Certifications:ITIL FoundationITIL Intermediate (Incident Management)AWSAzureOCI

Languages:English

Tech Stack:AWSAzureOCIServiceNowJiraRemedy

Company Brief

Zaintech

Zaintech is the digital services and technology arm of Zain Group, delivering cloud, managed services, cybersecurity, contact center, and digital transformation solutions to enterprises and carriers across the Middle East and Africa.

Industry: Consulting

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Kuwait City, Kuwait

Website LinkedIn

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Zaintech

4 months ago

Incident Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Own and manage the full incident lifecycle from detection to closure.
•Act as the central command point during major (P1/P2) incidents.
•Coordinate cross-functional teams including cloud, network and Infrastructure teams as well as CSMs.
•Ensure timely incident triage, escalation, and resolution.
•Lead incident bridges, war rooms, and crisis calls.

Pay and Benefits

Perks:Health InsuranceDentalVision401kRemote WorkPaid Leave

Key Requirements

•5+ years of experience in IT operations, cloud, or infrastructure roles.
•2+ years of experience in Incident or Major Incident Management.
•ITIL Foundation or ITIL Intermediate (Incident Management) certification preferred.
•Cloud certifications (AWS, Azure, OCI) are a plus.
•Strong understanding of cloud platforms (AWS, Azure, OCI) and Private cloud operations.

Experience:5+ yearsInformation technology and services

Skills:CommunicationLeadershipProblem-solving

Certifications:ITIL FoundationITIL Intermediate (Incident Management)AWSAzureOCI

Languages:English

Tech Stack:AWSAzureOCIServiceNowJiraRemedy

Company Brief

Zaintech

Industry: Consulting

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Kuwait City, Kuwait

Website LinkedIn