Customer Success Manager

Odoo
Brisbane
Workplace: HybridFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Proactive","Strong coordination","High organization","Clear communication","Data-driven mindset"]

Manage and grow customer relationships for Odoo’s integrated business software, helping clients across North America streamline operations. Deliver tailored product demonstrations, serve as the voice of the customer, and coordinate onboarding with sales to ensure rapid value realization. Monitor customer health metrics, develop usage/adoption success plans, and use data-driven insights to reduce churn, drive expansion, and increase customer lifetime value.

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FursaFursa
Odoo
Odoo
3 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Manage and grow customer relationships for Odoo’s integrated business software, helping clients across North America streamline operations. Deliver tailored product demonstrations, serve as the voice of the customer, and coordinate onboarding with sales to ensure rapid value realization. Monitor customer health metrics, develop usage/adoption success plans, and use data-driven insights to reduce churn, drive expansion, and increase customer lifetime value.
Location: Brisbane
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Develop and maintain strong client relationships to ensure success with Odoo products and services.
  • •Conduct live, tailored software demonstrations to communicate product features and benefits.
  • •Serve as the voice of the customer by communicating feedback to internal teams.
  • •Collaborate with the sales team to onboard and integrate new clients for smooth transitions and immediate value realization.
  • •Monitor customer health metrics and implement targeted initiatives to drive continuous improvement, reduce churn, and increase customer lifetime value.

Key Requirements

  • •Bachelor’s degree required, with a business-oriented major strongly preferred.
  • •Proficiency in G-Suite applications.
  • •Understanding of a customer’s renewal/growth life-cycle with an entrepreneurial spirit and passion for customer success.
  • •Experience that demonstrates strong coordination skills and a high level of organization.
  • •Nice-to-have: experience with SaaS/PaaS environments and clearly communicating the value proposition of ERP software.
Experience:SaaSPaaS
Education:Bachelor's
Skills:ProactiveStrong coordinationHigh organizationClear communicationData-driven mindset
Tech Stack:G-SuiteGoogle SheetsMicrosoft ExcelSaaSPaaSERPCRMPOSE-commerce

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn