Sr. Support Engineer (L2)

Dimension Data
Bengaluru
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Troubleshooting","Escalation","Diagnostic problem-solving","Data validation","Service recovery"]

Provide advanced L2 production support for data platforms including ADF, Azure SQL, Databricks, Snowflake, and Power BI. Operate effectively in a 24x7 rotating shift model, performing troubleshooting and restoring service via reruns, restarts, backfills, and rollbacks. Validate and reconcile data to confirm recovery, apply temporary mitigations to stabilize workloads, and escalate to L3 with complete diagnostics and impact details when engineering changes are required.

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FursaFursa
Dimension Data
Dimension Data
2 months ago

Sr. Support Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 days agoStatus: Live

Job Summary

Provide advanced L2 production support for data platforms including ADF, Azure SQL, Databricks, Snowflake, and Power BI. Operate effectively in a 24x7 rotating shift model, performing troubleshooting and restoring service via reruns, restarts, backfills, and rollbacks. Validate and reconcile data to confirm recovery, apply temporary mitigations to stabilize workloads, and escalate to L3 with complete diagnostics and impact details when engineering changes are required.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide L2 production support for ADF, Azure SQL, Databricks, Snowflake, and Power BI.
  • •Perform advanced troubleshooting across supported data platforms.
  • •Run recovery actions including reruns, restarts, backfills, and rollbacks.
  • •Conduct data validation and reconciliation to confirm recovery and stabilize workloads.
  • •Escalate to L3 only for engineering-change requirements with complete diagnostics and impact details.

Key Requirements

  • •Support ADF, Azure SQL, Databricks, Snowflake, and Power BI in production environments.
  • •Operate in a 24x7 support model with rotating shifts.
  • •Perform advanced troubleshooting across supported data platforms.
  • •Execute reruns, restarts, backfills, and rollbacks to restore service.
  • •Provide diagnostic information, impact assessment, and attempted remediation details during escalation to L3.
Skills:TroubleshootingEscalationDiagnostic problem-solvingData validationService recovery
Tech Stack:ADFAzure SQLDatabricksSnowflakePower BIPBIAzure

Company Brief

Dimension Data
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn