Dimension Data

1 week ago

Sr. Support Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Provide advanced L2 production support for data platforms including ADF, Azure SQL, Databricks, Snowflake, and Power BI. Operate effectively in a 24x7 rotating shift model, performing troubleshooting and restoring service via reruns, restarts, backfills, and rollbacks. Validate and reconcile data to confirm recovery, apply temporary mitigations to stabilize workloads, and escalate to L3 with complete diagnostics and impact details when engineering changes are required.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide L2 production support for ADF, Azure SQL, Databricks, Snowflake, and Power BI.
•Perform advanced troubleshooting across supported data platforms.
•Run recovery actions including reruns, restarts, backfills, and rollbacks.
•Conduct data validation and reconciliation to confirm recovery and stabilize workloads.
•Escalate to L3 only for engineering-change requirements with complete diagnostics and impact details.

Key Requirements

•Support ADF, Azure SQL, Databricks, Snowflake, and Power BI in production environments.
•Operate in a 24x7 support model with rotating shifts.
•Perform advanced troubleshooting across supported data platforms.
•Execute reruns, restarts, backfills, and rollbacks to restore service.
•Provide diagnostic information, impact assessment, and attempted remediation details during escalation to L3.

Skills:TroubleshootingEscalationDiagnostic problem-solvingData validationService recovery

Tech Stack:ADFAzure SQLDatabricksSnowflakePower BIPBIAzure

Company Brief

Dimension Data

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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Dimension Data

1 week ago

Sr. Support Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide L2 production support for ADF, Azure SQL, Databricks, Snowflake, and Power BI.
•Perform advanced troubleshooting across supported data platforms.
•Run recovery actions including reruns, restarts, backfills, and rollbacks.
•Conduct data validation and reconciliation to confirm recovery and stabilize workloads.
•Escalate to L3 only for engineering-change requirements with complete diagnostics and impact details.

Key Requirements

•Support ADF, Azure SQL, Databricks, Snowflake, and Power BI in production environments.
•Operate in a 24x7 support model with rotating shifts.
•Perform advanced troubleshooting across supported data platforms.
•Execute reruns, restarts, backfills, and rollbacks to restore service.
•Provide diagnostic information, impact assessment, and attempted remediation details during escalation to L3.

Skills:TroubleshootingEscalationDiagnostic problem-solvingData validationService recovery

Tech Stack:ADFAzure SQLDatabricksSnowflakePower BIPBIAzure

Company Brief

Dimension Data

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn