Client Care Specialist

Dynagenlending
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Organization","Attention to detail","Ability to juggle multiple tasks","Coachability","Strong work ethic"]

Manage incoming mortgage loan files by identifying outstanding conditions, contacting borrowers to collect and track required documents, and clearing conditions to move files toward closing. Partner with processors, underwriters, and loan officers to keep loan status moving, while entering and verifying information in the loan origination system. Learn the mortgage process, underwriting requirements, and borrower communication through hands-on training and real files.

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Dynagenlending
Dynagenlending
12 hours ago

Client Care Specialist

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Last checked: 12 hours agoStatus: Live

Job Summary

Manage incoming mortgage loan files by identifying outstanding conditions, contacting borrowers to collect and track required documents, and clearing conditions to move files toward closing. Partner with processors, underwriters, and loan officers to keep loan status moving, while entering and verifying information in the loan origination system. Learn the mortgage process, underwriting requirements, and borrower communication through hands-on training and real files.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Review incoming loan files to identify outstanding conditions and what’s needed to clear them.
  • •Reach out to borrowers to collect, follow up on, and track down required documents.
  • •Clear conditions and partner with processors, underwriters, and loan officers to push files toward closing.
  • •Enter and verify information in the loan origination system to keep files accurate and up to date.
  • •Learn mortgage process basics, underwriting requirements, and borrower communication through real training and examples.

Pay and Benefits

Perks:Health InsuranceDentalVision401kCompany Match

Key Requirements

  • •Strong communication and follow-up skills to coordinate with borrowers and internal partners.
  • •Highly organized and detail-oriented, able to juggle multiple loan files at once.
  • •Eagerness to learn and grow while taking feedback constructively.
  • •Interest in mortgage, finance, or operations.
  • •Coachability and a strong work ethic matter more than the resume.
Skills:CommunicationOrganizationAttention to detailAbility to juggle multiple tasksCoachabilityStrong work ethic
Tech Stack:Loan origination system

Company Brief

Dynagenlending
Provides residential mortgage lending services, offering home purchase and refinance loan products and personalized underwriting to homebuyers and homeowners. Focuses on delivering tailored loan solutions and customer support throughout the mortgage application and closing process.
Industry: Lending
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