Operations Processor

Abu Dhabi Islamic Bank
Abu Dhabi
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsSkills: ["Detail oriented","Communication","Highly organized","Teamwork","Stakeholder management"]

Process maintenance-related transactions and customer requests, including amendments to contracts and home finance facility documentation (rescheduling, restructuring, rate changes) while ensuring accuracy and SLA adherence. Coordinate asset service desk activities, implement changes in Phoenix with quality checks, maintain MIS with daily updates, prepare no objection letters and amendment contract system implementation, and manage stakeholder coordination and documentation authenticity for operational outcomes.

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FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
1 day ago

Operations Processor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Process maintenance-related transactions and customer requests, including amendments to contracts and home finance facility documentation (rescheduling, restructuring, rate changes) while ensuring accuracy and SLA adherence. Coordinate asset service desk activities, implement changes in Phoenix with quality checks, maintain MIS with daily updates, prepare no objection letters and amendment contract system implementation, and manage stakeholder coordination and documentation authenticity for operational outcomes.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Process maintenance activities and execute transactions for amended contracts and mandated maintenance documents, including rescheduling and restructuring of existing home finance facilities.
  • •Attend and escalate customer grievances to line manager appropriately.
  • •Support and coordinate asset service desk functions and ensure requests are executed in accordance with procedural guidelines and within agreed SLA.
  • •Implement rate changes and restructuring in Phoenix and perform review and quality checks to match executed documents.
  • •Maintain MIS and records (including securities and cheques if any) with daily updates; prepare no objection letters and support amendment contract system implementation; ensure documentary requirements are fulfilled per SOPs.

Key Requirements

  • •5+ years operation experience in real estate or banking
  • •Detail-oriented with strong communication skills
  • •Ability to support and coordinate asset service desk functions and execute requests per procedural guidelines and SLA
  • •Strong MIS skills with maintenance of accurate records and daily updates
  • •Highly organized and able to prepare no objection letters and support amendment contract system implementation
Experience:5+ yearsReal estateBanking
Skills:Detail orientedCommunicationHighly organizedTeamworkStakeholder management
Tech Stack:PhoenixMIS

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
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