Technical Content Writer- Technical Support

Eaton
Pune
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2-6 yearsEducation: bachelorsSkills: ["Attention to detail","Research and analytical skills","Ability to work independently","Cross-functional collaboration","Content editing"]

Develop, maintain, and continuously improve high-quality technical documentation for electrical products, systems, and processes. Translate complex electrical engineering concepts into clear manuals, process documentation, training materials, white papers, and reports for both technical and non-technical audiences. Collaborate with engineers and product specialists, validate content with SMEs, and use AI-assisted tools to draft and improve documentation quality, consistency, and compliance. Build information architecture templates and support knowledge management and continuous improvement initiatives.

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Eaton
Eaton
1 day ago

Technical Content Writer- Technical Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Develop, maintain, and continuously improve high-quality technical documentation for electrical products, systems, and processes. Translate complex electrical engineering concepts into clear manuals, process documentation, training materials, white papers, and reports for both technical and non-technical audiences. Collaborate with engineers and product specialists, validate content with SMEs, and use AI-assisted tools to draft and improve documentation quality, consistency, and compliance. Build information architecture templates and support knowledge management and continuous improvement initiatives.
Location: Pune
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Develop and maintain comprehensive technical documentation aligned with organizational standards and guidelines.
  • •Write, edit, and update process manuals, user manuals, training materials, white papers, technical reports, and other supporting documentation.
  • •Collaborate with product specialists, engineers, and business partners to gather accurate technical information and validate it with SMEs.
  • •Use AI tools to generate initial drafts and refine AI-generated content for accuracy, clarity, consistency, and compliance.
  • •Review and proofread documentation for quality and adherence to style/branding, and improve documentation processes using best practices and value stream mapping.

Pay and Benefits

Perks:Health InsuranceWellness StipendLearning BudgetFlexible Work

Key Requirements

  • •Graduate in Engineering (Electrical / Electronics) or relevant technical documentation experience in the electrical domain.
  • •Minimum 2–6 years of experience in technical documentation, technical writing, or content development for electrical products, systems, or engineering-driven environments.
  • •Strong understanding of electrical products, systems, and engineering documentation.
  • •Ability to read, interpret, and document technical drawings, specifications, and engineering data.
  • •Experience developing user manuals, process documentation, training materials, and technical reports.
Experience:2-6 yearsElectrical engineeringTechnical documentationTechnical writing
Education:Bachelor's in Electrical / Electronics
Skills:Attention to detailResearch and analytical skillsAbility to work independentlyCross-functional collaborationContent editing
Tech Stack:Microsoft OfficeWordExcelPowerPointSharePointMadCap FlareAdobe FrameMakerAdobe RoboHelpDITA XMLAI-assisted content creationValue Stream Mapping

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn