Senior Sales Customer Success Manager, DACH

NVIDIA
Munich, Germany
Full timeFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Customer-first","Consultative engagement","Active listening","Technical curiosity","Strategic thinking"]

Own the end-to-end customer success motion for NVIDIA’s DACH region—integrating customers, driving needs assessments, and aligning workloads to NVIDIA software libraries and platform capabilities. Define and track adoption and success metrics tied to business outcomes, support renewal readiness, and scale adoption across NVIDIA AI Enterprise, Run:ai, Mission Control, NIM, NeMo, CUDA-X, DGX OS, Omniverse/Physical AI, and vGPU. Lead health reviews and executive readouts while coordinating cross-functional teams to remove adoption blockers and improve customer experience.

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FursaFursa
NVIDIA
NVIDIA
3 days ago

Senior Sales Customer Success Manager, DACH

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Last checked: 15 hours agoStatus: Live

Job Summary

Own the end-to-end customer success motion for NVIDIA’s DACH region—integrating customers, driving needs assessments, and aligning workloads to NVIDIA software libraries and platform capabilities. Define and track adoption and success metrics tied to business outcomes, support renewal readiness, and scale adoption across NVIDIA AI Enterprise, Run:ai, Mission Control, NIM, NeMo, CUDA-X, DGX OS, Omniverse/Physical AI, and vGPU. Lead health reviews and executive readouts while coordinating cross-functional teams to remove adoption blockers and improve customer experience.
Location: Munich, Germany
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Integrate customers by supporting license registration, entitlement activation, support access, and initial value planning.
  • •Assess customer needs and align workloads to NVIDIA software libraries, frameworks, reference architectures, and platform capabilities.
  • •Define and track success metrics tied to business outcomes, workload performance, adoption health, and renewal readiness.
  • •Coordinate cross-functional teams and partners to remove adoption blockers and accelerate time to value.
  • •Lead customer health reviews and executive readouts, and capture feedback to improve enablement, support quality, and customer experience.

Key Requirements

  • •Bachelor’s or Master’s degree in Computer Science, Engineering, Business, or related technical field, or equivalent experience.
  • •8+ years in customer success, technical account management, solution architecture, professional services, support leadership, or enterprise software deployment.
  • •Customer-first mindset with strong consultative engagement and ability to deliver outstanding experiences.
  • •Strong technical foundation in AI/ML concepts, accelerated computing workloads, and cloud/on-prem infrastructure with NVIDIA software.
  • •Experience managing complex enterprise customer relationships across technical users, business owners, executives, partners, and support teams.
Experience:8+ yearsEnterprise softwareAI/MLAccelerated computingHigh-performance computingCloudCustomer success
Education:
Skills:Customer-firstConsultative engagementActive listeningTechnical curiosityStrategic thinking
Tech Stack:AI EnterpriseRun:aiMission ControlNIMNeMoNVIDIA Agent ToolkitCUDA-X librariesDGX OSOmniversePhysical AIVGPU

Company Brief

NVIDIA
Designs and manufactures GPUs, AI accelerators, and system-on-chip products for gaming, data centers, professional visualization, and automotive markets, enabling advanced graphics, AI, and high-performance computing solutions worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1993
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor