SR Customer Development Rep (Beijing, BJ, CN, 010020)

HSBC
Beijing
Workplace: OnsiteFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Interpersonal skills","Presentation","Customer service","Communication","Persuasiveness"]

Senior customer-facing role in HSBC IWPB to proactively manage a complex client portfolio, deliver tailored wealth management solutions, and hand over relationships to relationship managers after sales. You will provide excellent service, resolve inquiries, participate in team-building, and uphold fair customer outcomes within a regulated financial environment.

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FursaFursa
HSBC
HSBC
2 months ago

SR Customer Development Rep (Beijing, BJ, CN, 010020)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Senior customer-facing role in HSBC IWPB to proactively manage a complex client portfolio, deliver tailored wealth management solutions, and hand over relationships to relationship managers after sales. You will provide excellent service, resolve inquiries, participate in team-building, and uphold fair customer outcomes within a regulated financial environment.
Location: Beijing
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Proactively manage a complex portfolio of clients, becoming a trusted advisor to lead strategic dialogues with clients at a portfolio level through the understanding of specific business requirements and delivering creative and flexible customer solutions
  • •To hand over customer relationship properly to their relationship managers after closing sales
  • •To provide excellent services to customers and ensure all enquiries and complaints are accurately and effectively resolved to customers' satisfaction
  • •To participate actively in team building activities to share information/ideas while contributing suggestions for work improvement
  • •Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Key Requirements

  • •University degree or above (recognized by the state)
  • •Strong interpersonal and effective presentation skills
  • •Well-developed service and sales attitude with ability to work under pressure
  • •Presentable, outgoing and persuasive
  • •Good oral and written English is preferable
Experience:BankingWealth managementFinancial services
Education:Bachelor's
Skills:Interpersonal skillsPresentationCustomer serviceCommunicationPersuasiveness
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn