Adidas

15 hours ago

Specialist GBS Acct & Sales Ops (French Speaker)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Support assigned customers in a specific market by handling order/product inquiries and providing responses via email, tickets, and phone. Manage order book activities including deliveries, receipt checks, and error correction. Coordinate topics like returns, cancellations, scheduled deliveries, and credit-blocked orders with internal teams across Sales, Finance, and Order Fulfilment, while contributing to process improvements and controls review.

Location: Porto

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Mid level

Key Responsibilities

•Provide account operations support to assigned customers in a specific market.
•Communicate with customers via email, tickets, and phone; provide order/product information and prepare order-related analyses.
•Collaborate with internal teams on returns, complaints, scheduled deliveries, cancellations, launches, promotions, and procurement topics.
•Monitor credit-blocked orders and coordinate credit limit increases with Finance and Sales.
•Manage order book and delivery processes, including order prioritization and monitoring electronic receipts for errors; track carrier/parcel deliveries and support process improvements.

Key Requirements

•2+ years of experience providing customer support in customer service, sales, or logistics.
•Strong customer service focus and excellent communication skills.
•Working knowledge of MS Office, SAP/CRM, and Business Objects.
•Advanced English and French (written and spoken).
•Process-oriented, proactive, and autonomous work style with strong problem-solving ability.

Experience:2+ years

Education:Bachelor's

Skills:Customer service focusCommunicationProcess-oriented mindsetAutonomous workProblem-solving

Languages:EnglishFrench

Tech Stack:MS OfficeSAPCRMBusiness Objects

Company Brief

Adidas

Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Herzogenaurach, Germany

Founded: 1949

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Adidas

15 hours ago

Specialist GBS Acct & Sales Ops (French Speaker)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Porto

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Mid level

Key Responsibilities

•Provide account operations support to assigned customers in a specific market.
•Communicate with customers via email, tickets, and phone; provide order/product information and prepare order-related analyses.
•Collaborate with internal teams on returns, complaints, scheduled deliveries, cancellations, launches, promotions, and procurement topics.
•Monitor credit-blocked orders and coordinate credit limit increases with Finance and Sales.
•Manage order book and delivery processes, including order prioritization and monitoring electronic receipts for errors; track carrier/parcel deliveries and support process improvements.

Key Requirements

•2+ years of experience providing customer support in customer service, sales, or logistics.
•Strong customer service focus and excellent communication skills.
•Working knowledge of MS Office, SAP/CRM, and Business Objects.
•Advanced English and French (written and spoken).
•Process-oriented, proactive, and autonomous work style with strong problem-solving ability.

Experience:2+ years

Education:Bachelor's

Skills:Customer service focusCommunicationProcess-oriented mindsetAutonomous workProblem-solving

Languages:EnglishFrench

Tech Stack:MS OfficeSAPCRMBusiness Objects

Company Brief

Adidas

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Herzogenaurach, Germany

Founded: 1949

Glassdoor: 3.8

Website LinkedIn Glassdoor