Multiplier

3 days ago

Customer Reliability Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own and improve product operations workflows that enable reliable releases and smooth digital product launches. Partner cross-functionally to build project plans and roadmaps, manage backlogs/enhancements, and communicate workflow and system changes. Maintain operational databases, create centralized reporting sources, and generate metrics for leadership review. Serve as a subject matter expert for playbooks, knowledge base, and training/documentation to continuously improve efficiency and customer outcomes.

Location: Bengaluru, Chennai, Pune

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Mid level

Key Responsibilities

•Act as a subject matter expert to review operational workflows and develop improvements, enhancements, and modifications.
•Manage release activities and help commercialize digital product launches for new and existing products.
•Track and communicate workflow and system changes to the appropriate resources.
•Maintain operational databases and build centralized sources of truth for cross-functional metrics such as feature requests and support tickets.
•Develop reports for management review and assist with training and documentation needs, including playbooks and knowledge base refinements.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•4-7 years of experience in consulting or business/product operations.
•Strong analytical skills to structure analysis and derive data-driven insights.
•Strong problem-solving skills to turn ambiguous problems into actionable solutions.
•Ability to build relationships with PMs, senior leaders, and cross-functional partners.
•Highly organized with exceptional attention to detail and the ability to execute on large cross-functional projects.

Experience:4-7 yearsConsultingBusiness operationsProduct operationsB2B SaaS

Skills:Analytical thinkingProblem-solvingRelationship buildingOrganizationCross-functional communication

Tech Stack:MetabaseClickupJIRAZendeskConfluenceSalesforceTableauSQL

Company Brief

Multiplier

Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: New York, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor

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Multiplier

3 days ago

Customer Reliability Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Bengaluru, Chennai, Pune

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Mid level

Key Responsibilities

•Act as a subject matter expert to review operational workflows and develop improvements, enhancements, and modifications.
•Manage release activities and help commercialize digital product launches for new and existing products.
•Track and communicate workflow and system changes to the appropriate resources.
•Maintain operational databases and build centralized sources of truth for cross-functional metrics such as feature requests and support tickets.
•Develop reports for management review and assist with training and documentation needs, including playbooks and knowledge base refinements.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•4-7 years of experience in consulting or business/product operations.
•Strong analytical skills to structure analysis and derive data-driven insights.
•Strong problem-solving skills to turn ambiguous problems into actionable solutions.
•Ability to build relationships with PMs, senior leaders, and cross-functional partners.
•Highly organized with exceptional attention to detail and the ability to execute on large cross-functional projects.

Experience:4-7 yearsConsultingBusiness operationsProduct operationsB2B SaaS

Skills:Analytical thinkingProblem-solvingRelationship buildingOrganizationCross-functional communication

Tech Stack:MetabaseClickupJIRAZendeskConfluenceSalesforceTableauSQL

Company Brief

Multiplier

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: New York, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor