Global Arbitration Lead

Lead Wise’s Complaint Arbitration efforts for the APAC region by overseeing a team of Arbitration Specialists and serving as the primary escalation point for complex, high-risk cases. Turn regulatory and arbitration findings into actionable insights for stakeholders, support global reporting for Monthly Business Reviews, and drive process improvements to elevate complaint responses. Build strong internal and external relationships with arbitration bodies while integrating planning with Service Ops.