Customer Services Specialist

Amcor
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focused","Results oriented","Interpersonal communication","Relationship building","Time management"]

Own end-to-end order management from placement to delivery, using the company’s CRM and ERP systems. Serve as the central contact for customers, sales, and internal stakeholders, monitoring requirements, escalating delays, and coordinating alternatives. Lead customer performance reviews, manage complaints and returns, support credit/debit notes and disputed invoices, and proactively manage inventory and service levels. Continuously improve processes while working independently within local and remote teams.

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FursaFursa
Amcor
Amcor
2 hours ago

Customer Services Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own end-to-end order management from placement to delivery, using the company’s CRM and ERP systems. Serve as the central contact for customers, sales, and internal stakeholders, monitoring requirements, escalating delays, and coordinating alternatives. Lead customer performance reviews, manage complaints and returns, support credit/debit notes and disputed invoices, and proactively manage inventory and service levels. Continuously improve processes while working independently within local and remote teams.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · 12 months
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage end-to-end order management from placement through delivery in CRM and ERP systems.
  • •Monitor customer requirements during order fulfilment, advising customers and sales of delays and providing alternatives to meet expectations.
  • •Prepare for and lead customer performance reviews on a yearly, bi-yearly, or quarterly basis.
  • •Handle customer requests and manage customer information, including sharing forecasts with neighboring functions.
  • •Acknowledge complaints, enter complaint data, and ensure prompt customer feedback; coordinate returns/expediting and support credit/debit notes and disputed invoices processes.

Key Requirements

  • •Experience in a similar position, preferably in a packaging or manufacturing environment.
  • •Strong Excel skills.
  • •Fluent English.
  • •Experience of SAP and Salesforce.com preferred.
  • •A full and preferably clean UK driving license; able to be flexible with working hours and job location.
Skills:Customer focusedResults orientedInterpersonal communicationRelationship buildingTime management
Licenses:UK Driving License
Languages:English
Tech Stack:ExcelSAPSalesforce.comERP systemsCustomer Relationship Management (CRM)

Company Brief

Amcor
Global packaging company that designs and manufactures flexible and rigid packaging solutions for food, beverage, healthcare, personal care, and home care products. Focuses on improving product protection, shelf life, recyclability, and sustainability.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1860
WebsiteLinkedIn