Senior Officer - Customer Care Unit.CXCG MBP.Client Experience and Conduct Group-MBPKLTD

Mashreq
Pakistan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Customer service","Attention to detail","Teamwork"]

Join Mashreq Pakistan as a Customer Care Officer to acknowledge, investigate, and resolve customer complaints in line with regulatory standards and bank policies. You’ll engage in addressing grievances promptly, uphold exceptional service, and contribute to maintaining trust and loyalty among customers and stakeholders.

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FursaFursa
Mashreq
Mashreq
3 months ago

Senior Officer - Customer Care Unit.CXCG MBP.Client Experience and Conduct Group-MBPKLTD

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Job Summary

Join Mashreq Pakistan as a Customer Care Officer to acknowledge, investigate, and resolve customer complaints in line with regulatory standards and bank policies. You’ll engage in addressing grievances promptly, uphold exceptional service, and contribute to maintaining trust and loyalty among customers and stakeholders.
Location: Pakistan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Acknowledge, investigate, and close customer complaints in line with regulatory standards and policies
  • •Address customer grievances promptly and professionally to uphold the bank’s reputation
  • •Ensure compliance with relevant laws and regulations in all customer interactions
  • •Collaborate with internal teams to resolve issues and improve service quality
  • •Maintain high levels of customer satisfaction and trust among stakeholders

Key Requirements

  • •Experience in customer service or call center with complaint handling and resolution
  • •Strong understanding of regulatory standards and bank policies
  • •Excellent communication and interpersonal skills
  • •Ability to investigate, address and resolve customer grievances promptly
  • •Familiarity with Mashreq Pakistan policies and customer service standards
Experience:BankingFinancial services
Skills:CommunicationProblem-solvingCustomer serviceAttention to detailTeamwork

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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