Support Engineer (AMER - Weekends)

Supabase
Anywhere
Workplace: RemoteFull timeFunction: Product ManagementExperience: 3+ yearsSkills: ["Communication"]

Provide developer-focused support for issues and guidance across Supabase’s Postgres backend platform (Database, Auth, Storage, Edge Functions, Realtime, and Vector Search). You’ll respond to support cases, triage and escalate when needed, monitor GitHub Issues/Discussions, and identify opportunities to improve support tooling. Reproduce bugs, create test cases, and enhance test coverage when applicable, collaborating closely with product engineering and growth teams.

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FursaFursa
Supabase
Supabase
1 year ago

Support Engineer (AMER - Weekends)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide developer-focused support for issues and guidance across Supabase’s Postgres backend platform (Database, Auth, Storage, Edge Functions, Realtime, and Vector Search). You’ll respond to support cases, triage and escalate when needed, monitor GitHub Issues/Discussions, and identify opportunities to improve support tooling. Reproduce bugs, create test cases, and enhance test coverage when applicable, collaborating closely with product engineering and growth teams.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide initial and timely responses to support cases across topics like billing/pre-sales and implementation/optimization questions.
  • •Triage support cases by directing users to prior answers, code examples, documentation, or escalating to the right technical or business team.
  • •Monitor multiple feedback channels, including GitHub Issues and Discussions.
  • •Identify and suggest internal tooling improvements to increase support efficiency.
  • •Reproduce issues, create test cases, and improve test coverage when experienced with testing.

Pay and Benefits

Equity and Bonus:Equity
Perks:EsopHealth InsuranceTech AllowanceLearning BudgetOff-sites

Key Requirements

  • •3+ years providing developer support to technical customers.
  • •Proficient in SQL (ideally PostgreSQL), comfortable with complex SQL queries; database administration experience is a plus.
  • •Excellent communication skills and fluency in English.
  • •Comfortable using Linux/Unix operating systems and the command line.
  • •Experience working with GitHub Issues and Discussions.
Experience:3+ yearsDeveloper toolsOpen source
Education:
Skills:Communication
Languages:English
Tech Stack:SQLPostgreSQLLinuxUnixGitHub IssuesGitHub DiscussionsReactVueSvelteNode.js

Company Brief

Supabase
Provides an open-source backend as a service built on PostgreSQL, offering real-time APIs, authentication, storage, and edge functions to help developers quickly build and scale applications.
Industry: Cloud Computing
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn