Quince

1 day ago

Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own end-to-end customer interactions for Quince across chat, email, phone, and social channels. Provide empathetic, brand-aligned resolutions and proactive follow-through, using service tools and resources to answer quickly while maintaining a human touch. Build product expertise in materials, fits, and care details, handle unexpected issues with calm communication, and surface recurring customer friction to continuously improve the customer experience.

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own the full customer experience from start to finish, ensuring customers feel seen, cared for, and confident.
•Deliver exceptional, brand-aligned service across chat, email, phone, and social channels.
•Resolve issues with empathy and intention, handling unexpected situations with clear communication and genuine care.
•Use service platforms and resources to find answers quickly and keep customers informed.
•Spot recurring questions and friction points, and share insights to help improve the experience.

Pay and Benefits

Salary: CAD 24 hourly

Perks:Health InsuranceDentalVision401k

Key Requirements

•High school diploma or GED.
•Minimum 2 years of customer service experience.
•Build relationships and resolve issues effectively while communicating clearly and professionally in a remote environment.
•Work onsite in the Toronto office.
•Exhibit calm, fair judgment and ownership/accountability for outcomes (not just tickets).

Education:High School

Skills:EmpathyOwnershipAdaptabilityCalm under pressureProactive communication

Languages:English

Company Brief

Quince

Quince is a direct-to-consumer brand offering affordable, high-quality apparel, home goods, and essentials—such as cashmere, basics, and home textiles—focused on transparent sourcing and value pricing for customers.

Industry: Direct to Consumer Brands

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Quince

1 day ago

Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own the full customer experience from start to finish, ensuring customers feel seen, cared for, and confident.
•Deliver exceptional, brand-aligned service across chat, email, phone, and social channels.
•Resolve issues with empathy and intention, handling unexpected situations with clear communication and genuine care.
•Use service platforms and resources to find answers quickly and keep customers informed.
•Spot recurring questions and friction points, and share insights to help improve the experience.

Pay and Benefits

Salary: CAD 24 hourly

Perks:Health InsuranceDentalVision401k

Key Requirements

•High school diploma or GED.
•Minimum 2 years of customer service experience.
•Build relationships and resolve issues effectively while communicating clearly and professionally in a remote environment.
•Work onsite in the Toronto office.
•Exhibit calm, fair judgment and ownership/accountability for outcomes (not just tickets).

Education:High School

Skills:EmpathyOwnershipAdaptabilityCalm under pressureProactive communication

Languages:English

Company Brief

Quince

Industry: Direct to Consumer Brands

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn