Freight Forwarding Operations and Customer Service Agent

DP World
Mexico City
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Customer relationship management","Problem resolution","Attention to detail","Customer focus","Coordination"]

Manage freight forwarding and logistics file creation, and ensure smooth export/import execution. Partner with sales during account start-up by providing required SOP documentation. Monitor files for compliance, estimate input, profit margin settings, and timely invoicing. Support customers with day-to-day export/import documentation requests and provide complete flight/sailing details. Coordinate with airlines/ocean lines and DP World internal and partner agents, including quick response to air/ocean emergencies.

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FursaFursa
DP World
DP World
1 year ago

Freight Forwarding Operations and Customer Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Manage freight forwarding and logistics file creation, and ensure smooth export/import execution. Partner with sales during account start-up by providing required SOP documentation. Monitor files for compliance, estimate input, profit margin settings, and timely invoicing. Support customers with day-to-day export/import documentation requests and provide complete flight/sailing details. Coordinate with airlines/ocean lines and DP World internal and partner agents, including quick response to air/ocean emergencies.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage file creation and services associated with freight forwarding and logistics.
  • •Assist with account start-up and liaise with sales to ensure required SOP documentation/information is provided.
  • •Monitor and audit files weekly for estimate input compliance, profit margin setting, and timely invoicing.
  • •Assist clients with day-to-day requests related to export/import documentation and provide complete flight/sailing details.
  • •Liaise with airlines/ocean lines and DP World internal and partner agents, and respond quickly to air/ocean file emergencies.

Key Requirements

  • •Graduate in any field.
  • •At least 3 years of recent experience in freight forwarding operations and customer service.
  • •Freight forwarding experience is mandatory.
Experience:3+ yearsFreight forwardingLogisticsCustomer serviceSupply chain
Skills:Customer relationship managementProblem resolutionAttention to detailCustomer focusCoordination

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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