Freight Forwarding Operations and Customer Service Agent

Manage freight forwarding and logistics file creation, and ensure smooth export/import execution. Partner with sales during account start-up by providing required SOP documentation. Monitor files for compliance, estimate input, profit margin settings, and timely invoicing. Support customers with day-to-day export/import documentation requests and provide complete flight/sailing details. Coordinate with airlines/ocean lines and DP World internal and partner agents, including quick response to air/ocean emergencies.