Technical Account Manager

Braze
San Francisco
Workplace: RemoteFull timeUSD 99,450 - 112,500 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Communication","Problem-solving","Coordination","Priority management"]

Own the ongoing technical relationship for an assigned portfolio of Enterprise/Strategic customers, serving as a trusted advisor to define their Braze technology strategy and drive value, retention, and adoption. Partner closely with Customer Success and account teams to instrument and optimize Braze across customers’ stacks, facilitate discovery and solution recommendations, and deliver enablement, governance, and documentation to help customers achieve business goals.

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Braze
Braze
3 months ago

Technical Account Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Own the ongoing technical relationship for an assigned portfolio of Enterprise/Strategic customers, serving as a trusted advisor to define their Braze technology strategy and drive value, retention, and adoption. Partner closely with Customer Success and account teams to instrument and optimize Braze across customers’ stacks, facilitate discovery and solution recommendations, and deliver enablement, governance, and documentation to help customers achieve business goals.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the technical relationship for customers across the lifecycle, partnering with Customer Success and account teams to drive value, retention, and adoption of the Braze platform.
  • •Define and guide customers’ Braze technology strategy for those purchasing the TAM premium service offering, translating customer needs into actionable technical initiatives.
  • •Help customers instrument Braze across their stack and refine instrumentation over time as their usage matures to support renewals and upsells.
  • •Facilitate customer discovery conversations, recommend solutions aligned to specific use cases and architectures, and support day-to-day optimization and technical inquiries.
  • •Provide enablement and education to customer product and engineering teams, and apply governance practices such as creating solution documentation and architectural diagrams while driving progress on technical workstreams.

Pay and Benefits

Salary: USD 99,450 - 112,500 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLifeDisabilityRetirementEquityEsppPaid LeaveParental LeaveLearning Budget

Key Requirements

  • •3-5 years client-facing experience as a TAM or in a related technical area (implementation, technical support, or solutions architecture) supporting Enterprise/Strategic accounts.
  • •3+ years of technical experience managing complex customer environments with strong product command and knowledge of two or more: SaaS, Mobile, API, or programming.
  • •Strong written and verbal communication, with demonstrated customer coordination and the ability to translate complex technical ideas to non-technical stakeholders.
  • •Strong problem-solving skills and intellectual curiosity, with comfort working collaboratively to solve customer challenges.
  • •Ability to maintain productivity, manage competing priorities, and work effectively under time constraints in a fast-paced environment.
Experience:3-5 years
Skills:CommunicationProblem-solvingCoordinationPriority management
Languages:English
Tech Stack:SaaSMobileAPIProgramming

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn