Sr Manager, Technology Operations Support

CoverMyMeds
Columbus, United States
Workplace: HybridFull timeUSD 99,000 - 165,000Function: Product ManagementEducation: bachelorsSkills: ["Leadership","Operational excellence","Incident response","Process improvement","Cross-organizational influence"]

Lead a team providing advanced technical operations support, including Tier-2 troubleshooting, controlled remediation, service restoration, and incident command readiness across network, platform, and application environments. Establish operational standards and performance expectations, oversee incident readiness and 24x7 on-call coverage, and partner with engineering, SRE, product, and operations to improve service reliability through process improvement and incident analysis.

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FursaFursa
CoverMyMeds
CoverMyMeds
3 days ago

Sr Manager, Technology Operations Support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead a team providing advanced technical operations support, including Tier-2 troubleshooting, controlled remediation, service restoration, and incident command readiness across network, platform, and application environments. Establish operational standards and performance expectations, oversee incident readiness and 24x7 on-call coverage, and partner with engineering, SRE, product, and operations to improve service reliability through process improvement and incident analysis.
Location: Columbus, United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead and develop a team providing advanced technical operations support, incident command, and escalation management.
  • •Establish operational standards, performance expectations, and capability development plans for Technical Operations Support.
  • •Oversee Tier-2 support for network operations, production diagnostics, service restoration, and controlled remediation.
  • •Ensure readiness and execution of Incident Command capabilities for high-severity service disruptions.
  • •Partner with engineering, SRE, product, and operations teams to accelerate issue resolution and drive operational excellence through incident analysis and service performance initiatives.

Pay and Benefits

Salary: USD 99,000 - 165,000

Key Requirements

  • •Bachelor's degree or equivalent experience.
  • •9+ years of experience in technical operations, network operations, production support, or related technology disciplines.
  • •1+ years of leadership or management experience, including experience leading teams in complex production environments.
  • •Strong knowledge of technical troubleshooting, service restoration, incident response, and operational support practices.
  • •Experience with AI driven tools (Claude) and building agents for incident response support.
Education:Bachelor's
Skills:LeadershipOperational excellenceIncident responseProcess improvementCross-organizational influence
Certifications:ITIL Foundation (Version 4 or Version 5)
Tech Stack:ClaudeMicrosoft AzureAWSGoogle Cloud Platform

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

CoverMyMeds
Provides electronic prior authorization and medication access solutions that streamline prescription approvals and connectivity between providers, pharmacies, and payers to improve patient access to medications.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Columbus, United States
Founded: 2008
WebsiteLinkedIn