Strategic Account Manager - US

Fingerprint
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 6-10 yearsSkills: ["Executive presence","Negotiation","Relationship management","Communication","Problem-solving"]

Strategic Account Manager owns the end-to-end commercial relationship for Fingerprint’s most strategic customers, driving renewals, expansions, and multi-year account plans. You’ll lead executive-level discussions, partner with Success, Sales, and Product teams, and manage risk while aligning customer outcomes with Fingerprint’s product roadmap across geographies in a fully remote, US-based context.

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Fingerprint
Fingerprint
4 months ago

Strategic Account Manager - US

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Last checked: 5 hours agoStatus: Live

Job Summary

Strategic Account Manager owns the end-to-end commercial relationship for Fingerprint’s most strategic customers, driving renewals, expansions, and multi-year account plans. You’ll lead executive-level discussions, partner with Success, Sales, and Product teams, and manage risk while aligning customer outcomes with Fingerprint’s product roadmap across geographies in a fully remote, US-based context.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Own the end-to-end commercial relationship for strategic accounts, including renewals, expansions, pricing discussions, and contract negotiations.
  • •Develop and maintain multi-year account plans that align customer business goals with Fingerprint’s product roadmap and value proposition.
  • •Drive Net Revenue Retention (NRR) through proactive expansion, upsell, and cross-sell motions.
  • •Ensure on-time, predictable renewals with clear forecasting and risk mitigation.
  • •Build trusted relationships with senior decision-makers and economic buyers within each account.

Key Requirements

  • •6-10 years in Account Management, Strategic Customer Success, or Enterprise Sales, ideally in B2B SaaS.
  • •Proven experience managing large, complex enterprise or strategic accounts with multi-stakeholder buying groups.
  • •Strong track record of renewals, expansions, and long-term account growth.
  • •Experience working in highly technical products or platforms (e.g., developer tools, security, fraud, infrastructure, data).
  • •Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.
Experience:6-10 yearsB2B SaaSEnterprise softwareDeveloper toolsFraud
Skills:Executive presenceNegotiationRelationship managementCommunicationProblem-solving
Languages:English
Tech Stack:SFDCSlackGoogle WorkspaceZoomMacOS

Company Brief

Fingerprint
Provides passwordless authentication and device intelligence solutions to help businesses verify users and prevent fraud. Offers passkey-based authentication, risk signals, and developer-friendly APIs to replace passwords and improve account security and user experience.
Industry: Cybersecurity
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