Customer Service Representative BeNeLux

Avery Dennison
Germany
Workplace: HybridFull timeEUR 33,180 - 53,088 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Creative thinking","Entrepreneurial mindset","Customer relationship management","Proactive improvement"]

Serve as the central point of contact for BeNeLux B2B customers for label solutions, owning end-to-end operational support from order handling and pricing through delivery date coordination. Partner cross-functionally with field sales, logistics, and production to ensure high-quality customer service. Advise on technical solutions, coordinate sample shipments, support capacity planning, and monitor market developments to grow and optimize your assigned customer base.

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Avery Dennison
Avery Dennison
2 months ago

Customer Service Representative BeNeLux

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Last checked: 27 minutes agoStatus: Live

Job Summary

Serve as the central point of contact for BeNeLux B2B customers for label solutions, owning end-to-end operational support from order handling and pricing through delivery date coordination. Partner cross-functionally with field sales, logistics, and production to ensure high-quality customer service. Advise on technical solutions, coordinate sample shipments, support capacity planning, and monitor market developments to grow and optimize your assigned customer base.
Location: Germany
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Own customer support for international B2B customers for label solutions from order processing and pricing to delivery date coordination.
  • •Collaborate cross-departmentally with field sales, logistics, and production to deliver smooth, high-quality customer service.
  • •Provide informed consultation on technical solutions, coordinate sample shipments, and support operational capacity planning.
  • •Continuously monitor relevant market developments in the Benelux region to develop your assigned customer base.
  • •Contribute proactively to designing and continuously improving internal service processes to support long-term company success.

Pay and Benefits

Salary: EUR 33,180 - 53,088 annually
Perks:Paid LeaveParental LeaveMeal AllowanceGym Membership

Key Requirements

  • •Complete a business or technical education, a related degree, or an equivalent qualification.
  • •Relevant experience in B2B sales or customer service, ideally with explainable/technical products in an international environment.
  • •Fluent, negotiation-ready Dutch and English language skills.
  • •Creative thinking and an entrepreneurial mindset with strong motivation to drive innovative team projects.
  • •Strong communication skills to build and maintain close, lasting customer relationships.
Skills:CommunicationCreative thinkingEntrepreneurial mindsetCustomer relationship managementProactive improvement
Languages:DutchEnglish

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn