Head of Ecommerce & Digital Experience

Sephora
London
Full timeFunction: Administration & Executive AssistanceSkills: ["Customer obsession","Strategic thinking","Collaboration","Stakeholder management","Leadership"]

Lead Sephora UK’s e-commerce strategy and digital product roadmap across web and app, driving customer acquisition, engagement, loyalty, and profitable growth. Own the customer journey from merchandising and search to personalization, UX, SEO/GEO, AI-enabled experiences, and site performance. Execute digital campaigns and omnichannel journeys with cross-functional partners while optimizing digital P&L and building a high-performing ecommerce organization.

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FursaFursa
Sephora
Sephora
1 month ago

Head of Ecommerce & Digital Experience

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Job Summary

Lead Sephora UK’s e-commerce strategy and digital product roadmap across web and app, driving customer acquisition, engagement, loyalty, and profitable growth. Own the customer journey from merchandising and search to personalization, UX, SEO/GEO, AI-enabled experiences, and site performance. Execute digital campaigns and omnichannel journeys with cross-functional partners while optimizing digital P&L and building a high-performing ecommerce organization.
Location: London
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Build and drive the e-commerce strategy, digital roadmap, and growth priorities.
  • •Accelerate online sales, conversion, engagement, and lifetime value while maintaining best-in-class customer experience.
  • •Own and evolve the digital product roadmap across web and app in partnership with Tech.
  • •Continuously improve the customer journey across personalisation, merchandising, search, product discovery, UX, SEO/GEO, AI-enabled experiences, and site performance.
  • •Build, lead, and develop a high-performing e-commerce organisation; partner cross-functionally to deliver seamless omnichannel journeys and monitor/optimise digital P&L drivers.

Key Requirements

  • •Significant experience leading e-commerce, digital or omnichannel growth in a multi-brand retail environment.
  • •Deep expertise across e-commerce, digital product, customer experience, and omnichannel retail.
  • •Proven track record delivering profitable digital commercial performance.
  • •Strong understanding of digital platforms and web/app ecosystems, including UX, SEO, product discovery, personalisation, and site optimisation.
  • •Experience building and leading high-performing teams, with strong stakeholder management across matrixed organisations.
Experience:E-commerceOmnichannel retailMulti-brand retail
Skills:Customer obsessionStrategic thinkingCollaborationStakeholder managementLeadership
Tech Stack:AIAutomation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn