Agent, Call Center

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer focus","Communication","Positive attitude","High energy","Continuous learning"]

Serve as the first point of contact for guests, answering high-volume external and internal calls with a warm, personalized approach. Ensure guest needs are met while maintaining a positive, high-energy environment. Coordinate an efficient flow of information between guests and internal departments, supporting smooth guest experiences in line with Forbes standards. Bring a strong service mindset and continuous learning attitude to Atlantis, The Palm.

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Kerzer International
Kerzer International
2 months ago

Agent, Call Center

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the first point of contact for guests, answering high-volume external and internal calls with a warm, personalized approach. Ensure guest needs are met while maintaining a positive, high-energy environment. Coordinate an efficient flow of information between guests and internal departments, supporting smooth guest experiences in line with Forbes standards. Bring a strong service mindset and continuous learning attitude to Atlantis, The Palm.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the first point of contact for guests, ensuring their needs are met.
  • •Assist guests in a warm and personalized manner.
  • •Handle external and internal calls while following Forbes standards.
  • •Maintain an efficient and effective flow of information with guests and internal departments.
  • •Keep a high-energy, positive environment while working with the team.

Pay and Benefits

Perks:Health InsuranceDentalLife InsuranceIncentive ProgramAnnual Flights

Key Requirements

  • •Minimum of two years’ experience in the same role or in a customer service position handling large volume.
  • •Strong work ethics and a desire to continuously learn and develop in a resort environment.
  • •Ability to engage and help multiple nationalities daily via call while keeping a smile.
  • •Maintain an efficient and effective flow of information with guests and internal departments.
  • •An additional language such as Arabic, Chinese, Italian, Spanish, French, or German is advantageous.
Experience:2+ yearsCustomer serviceLuxury hospitality
Skills:Customer focusCommunicationPositive attitudeHigh energyContinuous learning
Languages:ArabicChineseItalianSpanishFrenchGerman

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn