Assistant Manager

HSBC
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Team building","Problem-solving","Root cause analysis","Analytical thinking"]

Lead day-to-day securities services operations for HSBC Securities Service Operations, supporting corporate action processing across assigned markets. Oversee service quality and customer problem resolution, manage operational efficiency, analyze productivity and issues, and ensure compliance with audit, diary watch, MCF, and data protection standards. Drive process improvements, capacity planning, and knowledge retention through training and cross-training, while motivating and developing a cohesive team and managing operational risk.

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FursaFursa
HSBC
HSBC
1 day ago

Assistant Manager

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead day-to-day securities services operations for HSBC Securities Service Operations, supporting corporate action processing across assigned markets. Oversee service quality and customer problem resolution, manage operational efficiency, analyze productivity and issues, and ensure compliance with audit, diary watch, MCF, and data protection standards. Drive process improvements, capacity planning, and knowledge retention through training and cross-training, while motivating and developing a cohesive team and managing operational risk.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee corporate action process execution across assigned markets and allocate work to global support executives.
  • •Handle escalations and resolve process-related queries to maintain high customer service standards.
  • •Monitor operational workflow and systems performance, analyze productivity, and prevent recurrence of issues.
  • •Ensure compliance with audit requirements, Data Protection Act, operational risk management framework, and business continuity plan guidelines.
  • •Provide leadership: plan capacity, communicate procedural changes, drive process improvements, and support knowledge retention through training and cross-training.

Key Requirements

  • •Post-graduate diploma or degree in any discipline (higher qualification not a bar).
  • •At least 12 months in a supervisory role.
  • •Exposure to root cause analysis, problem solving, team building, and staff development.
  • •Experience in securities processing environment, especially corporate action, is an added advantage.
  • •Ability to speak and understand English fluently and write business letters and reports.
Experience:Securities processingCorporate actions
Skills:LeadershipTeam buildingProblem-solvingRoot cause analysisAnalytical thinking
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn