Claim Handler (Motor Express) - Zurich Asuransi Indonesia (Jakarta, ID)

Zurich Insurance
Jakarta
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 2-3 yearsEducation: associatesSkills: ["Communication","Customer-centric"]

Investigate, evaluate, and conclude low-complexity motor-related personal or commercial claims by following established protocols. Capture and maintain compliant claims data, confirm policy coverage, determine liability, assess damages, and work toward timely claim resolutions by setting reserves within authority limits. Ensure proactive customer service through timely communication, manage expenses via approved vendor networks, and support fraud/subrogation referrals when needed.

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FursaFursa
Zurich Insurance
Zurich Insurance
1 day ago

Claim Handler (Motor Express) - Zurich Asuransi Indonesia (Jakarta, ID)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Investigate, evaluate, and conclude low-complexity motor-related personal or commercial claims by following established protocols. Capture and maintain compliant claims data, confirm policy coverage, determine liability, assess damages, and work toward timely claim resolutions by setting reserves within authority limits. Ensure proactive customer service through timely communication, manage expenses via approved vendor networks, and support fraud/subrogation referrals when needed.
Location: Jakarta
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Capture and update claims data/information in line with best practices for low-complexity, low-exposure claims.
  • •Determine liability by gathering facts and confirming policy existence/coverage.
  • •Drive timely resolution by assessing damages and establishing timely reserves within authority limits.
  • •Provide customer service through proactive communication, handling inquiries, and following customer protocols.
  • •Manage claims expenses via approved vendor networks and coordinate referrals to subrogation/fraud teams as needed.

Key Requirements

  • •2-3 years of experience handling general insurance claims (motor or vehicle).
  • •D3 education background (technical background is a plus).
  • •Understanding of motor vehicle engines (automotive & engine).
  • •Understanding motor claims processes and their risk analysis.
  • •Able to communicate effectively with a customer-centric mindset.
Experience:2-3 yearsGeneral insuranceMotor insurance
Education:Associate's
Skills:CommunicationCustomer-centric

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn