Support Associate - Korean & English speaker (Bangkok)

Agoda
Bangkok
Workplace: HybridFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Customer focus","Communication","Problem-solving","Time management","Adaptability","Reliability","Integrity","Confidentiality","Collaboration","Professionalism"]

Provide outstanding customer support for Korean- and English-speaking guests and partners from Bangkok, handling high volumes of inquiries via phone, email, and chat. Own booking issues end to end (changes, cancellations, payments) while meeting individual and team KPIs for quality, productivity, and customer satisfaction. Apply Agoda policies consistently, collaborate with team leaders and other teams to resolve complex cases, and work rotating shifts in a hybrid 8-week schedule.

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FursaFursa
Agoda
Agoda
2 days ago

Support Associate - Korean & English speaker (Bangkok)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide outstanding customer support for Korean- and English-speaking guests and partners from Bangkok, handling high volumes of inquiries via phone, email, and chat. Own booking issues end to end (changes, cancellations, payments) while meeting individual and team KPIs for quality, productivity, and customer satisfaction. Apply Agoda policies consistently, collaborate with team leaders and other teams to resolve complex cases, and work rotating shifts in a hybrid 8-week schedule.
Location: Bangkok
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Deliver outstanding service to guests and partners via phone, email, and chat.
  • •Handle a high volume of inquiries with accurate, timely resolutions.
  • •Take end-to-end ownership of booking issues such as changes, cancellations, and payments.
  • •Work towards individual and team KPIs including quality, productivity, and customer satisfaction.
  • •Collaborate with team leaders, managers, and other teams to resolve complex or unusual cases.

Pay and Benefits

Perks:Health InsuranceHome Office

Key Requirements

  • •Bachelor’s degree is required.
  • •Native-level Korean and business-level English.
  • •Strong customer focus and genuine desire to help others.
  • •Ability to stay calm, accurate, and professional under pressure.
  • •Good problem-solving skills using guidelines and data to make decisions effectively.
Experience:Contact centerBPOTravelE-commerceHospitality
Education:Bachelor's
Skills:Customer focusCommunicationProblem-solvingTime managementAdaptabilityReliabilityIntegrityConfidentialityCollaborationProfessionalism
Languages:KoreanEnglish

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn