Sr. Assoc-Customer Experience

Sutherland
Mumbai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Communication","Multitasking","Customer service","Verbal","Written"]

Customer experience associate role handling inbound calls and inquiries, providing product/service information, and assisting with payments and account maintenance. Opportunity to upsell while using CRM tools in a high-volume environment within the India Business Unit.

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FursaFursa
Sutherland
Sutherland
4 months ago

Sr. Assoc-Customer Experience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Customer experience associate role handling inbound calls and inquiries, providing product/service information, and assisting with payments and account maintenance. Opportunity to upsell while using CRM tools in a high-volume environment within the India Business Unit.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.
  • •Respond to inquiries about products and services, processing payments, or performing general account maintenance.
  • •Up-selling customers to new products or services may be encouraged.
  • •Use CRM applications to manage customer interactions.
  • •Follow confidentiality guidelines per EEO.

Key Requirements

  • •High school diploma or GED
  • •Demonstrated ability to perform at a high level to support a high volume of inbound calls
  • •Excellent verbal and written communication skills; proficient reading skills required
  • •Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
  • •Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Experience:TelecommunicationsCustomer service
Education:High School
Skills:CommunicationMultitaskingCustomer serviceVerbalWritten
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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