Tapestry

1 week ago

Store Manager, Kate Spade IMM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead the Kate Spade store to maximize productivity and profitability by building a high-performing team and elevating the service experience. Drive clienteling and omnichannel sales through CRM/client book usage, proactive outreach, and KPI achievement across conversion, AOV, UPT, virtual appointments, and BOPIS. Own store financial performance, analyze selling trends, execute cross-functional strategies, and ensure operational excellence, compliance, loss prevention, and accurate inventory processes.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Manager level

Key Responsibilities

•Model service behaviors and selling standards, coaching associates in real time for a premium client experience.
•Drive clienteling and omnichannel strategies, ensuring CRM/client book usage, proactive outreach, thank-you follow-ups, and KPI achievement (conversion, AOV, UPT, virtual appointments, ship-from-store, BOPIS).
•Recruit, onboard, train, motivate, and develop a high-performing team, including goal-setting, coaching, check-ins, evaluations, and performance management.
•Own store financial performance through forecasting, planning, and delivering against sales and productivity goals; analyze selling reports and business trends to implement action plans.
•Oversee operational excellence and compliance, including opening/closing routines, cash handling, deposits, facility security, scheduling/payroll within budget, inventory integrity, and loss prevention/safety standards.

Key Requirements

•5+ years of store leadership in retail or service, with luxury/premium experience preferred.
•Proven sales leadership with real-time coaching, development, and performance management.
•Strong communication skills, conflict mediation, time management, and data-driven decision-making.
•Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and familiarity with CRM/clienteling tools.
•Ability to work in a fast-paced environment and maintain a flexible schedule (nights, weekends, peak season, public holidays).

Experience:5+ yearsRetailLuxury retailPremium service

Skills:LeadershipCoachingStakeholder managementCommunicationData-driven decision-making

Tech Stack:Microsoft OfficeExcelWordPowerPointOutlookCRMClientelingSocial media

Company Brief

Tapestry

Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 5M to 10M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 2017

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Tapestry

1 week ago

Store Manager, Kate Spade IMM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Manager level

Key Responsibilities

•Model service behaviors and selling standards, coaching associates in real time for a premium client experience.
•Drive clienteling and omnichannel strategies, ensuring CRM/client book usage, proactive outreach, thank-you follow-ups, and KPI achievement (conversion, AOV, UPT, virtual appointments, ship-from-store, BOPIS).
•Recruit, onboard, train, motivate, and develop a high-performing team, including goal-setting, coaching, check-ins, evaluations, and performance management.
•Own store financial performance through forecasting, planning, and delivering against sales and productivity goals; analyze selling reports and business trends to implement action plans.
•Oversee operational excellence and compliance, including opening/closing routines, cash handling, deposits, facility security, scheduling/payroll within budget, inventory integrity, and loss prevention/safety standards.

Key Requirements

•5+ years of store leadership in retail or service, with luxury/premium experience preferred.
•Proven sales leadership with real-time coaching, development, and performance management.
•Strong communication skills, conflict mediation, time management, and data-driven decision-making.
•Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and familiarity with CRM/clienteling tools.
•Ability to work in a fast-paced environment and maintain a flexible schedule (nights, weekends, peak season, public holidays).

Experience:5+ yearsRetailLuxury retailPremium service

Skills:LeadershipCoachingStakeholder managementCommunicationData-driven decision-making

Tech Stack:Microsoft OfficeExcelWordPowerPointOutlookCRMClientelingSocial media

Company Brief

Tapestry

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 5M to 10M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 2017

Glassdoor: 3.7

Website LinkedIn Glassdoor