Specialist, Senior Account Manager

Delivery Hero
Lahore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Ownership","Responsibility","Process orientation","Data-driven","Proactive","Detail oriented","Root cause analysis","Independent project leadership","Attention to steps"]

Own city-wide client accounts, building trusted relationships, identifying upcoming needs, and acquiring new clients with healthy commercials in assigned zones. Negotiate contracts and drive month-over-month account growth, while forecasting and tracking key sales metrics. Design exclusive marketing campaigns and co-branding activities, communicate weekly/monthly/quarterly initiative progress, and prepare reports on commercial and operational performance. Collaborate with cross-functional teams to resolve urgent issues and support strategy execution.

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FursaFursa
Delivery Hero
Delivery Hero
1 month ago

Specialist, Senior Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own city-wide client accounts, building trusted relationships, identifying upcoming needs, and acquiring new clients with healthy commercials in assigned zones. Negotiate contracts and drive month-over-month account growth, while forecasting and tracking key sales metrics. Design exclusive marketing campaigns and co-branding activities, communicate weekly/monthly/quarterly initiative progress, and prepare reports on commercial and operational performance. Collaborate with cross-functional teams to resolve urgent issues and support strategy execution.
Location: Lahore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage city-wide client accounts as the main point of contact and maintain strong, trustworthy relationships.
  • •Acquire new clients with healthy commercials in assigned zones and analyze upcoming needs and opportunities.
  • •Negotiate contracts and close agreements to maximize profits, driving month-over-month growth for assigned accounts.
  • •Forecast and track key account metrics, and prepare reports on commercial and operational performance and product mix.
  • •Design exclusive marketing campaigns, partnerships and co-branding activities, and communicate progress of initiatives to stakeholders.

Key Requirements

  • •Bachelor's Degree in Business Administration or relevant.
  • •Good understanding of the retail landscape of Pakistan.
  • •At least 3-5 years’ experience in the relevant field.
  • •Process-oriented, data-driven, and able to perform root cause analysis and build process flows.
  • •Experience with Microsoft Office (especially Excel) or Google equivalents.
Experience:3-5 yearsRetailE-commerceInternet
Education:Bachelor's in Business Administration
Skills:OwnershipResponsibilityProcess orientationData-drivenProactiveDetail orientedRoot cause analysisIndependent project leadershipAttention to steps
Languages:English
Tech Stack:Microsoft OfficeExcelGoogle

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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