Allianz

2 weeks ago

Helpline Team Leader 1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Lead and coach a team of Customer Service Representatives to deliver world-class service to members. Monitor performance, maintain service quality, and ensure delivery of SLAs and team targets to drive customer satisfaction, NPS, and consistent outcomes. Own query handling, manage escalations, run regular 1:1s and team meetings, and support recruitment, training, and staff development within shift-based operations.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead, motivate, and coach a team of Customer Service Representatives.
•Promote a high customer service and quality ethos; deliver SLAs and individual team targets.
•Manage people-related activities including HR issues, performance appraisals, and staff development.
•Monitor performance through coaching and feedback; conduct regular 1:1s and team meetings.
•Handle escalations, monitor emails and calls for quality, and ensure ownership of queries; support recruitment and selection.

Pay and Benefits

Perks:Life InsuranceRetirement ProgramAnnual BonusHybrid Work

Key Requirements

•Previous experience working in a contact center as a team leader.
•Goal driven and able to work well under pressure.
•Track record of meeting targets and delivering customer satisfaction.
•Excellent people management skills, including performance appraisals and staff development.
•Willingness to work in rotating shifts and holidays.

Experience:Contact center

Skills:People managementCommunicationTime managementTeamworkWork under pressure

Languages:English

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

2 weeks ago

Helpline Team Leader 1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead, motivate, and coach a team of Customer Service Representatives.
•Promote a high customer service and quality ethos; deliver SLAs and individual team targets.
•Manage people-related activities including HR issues, performance appraisals, and staff development.
•Monitor performance through coaching and feedback; conduct regular 1:1s and team meetings.
•Handle escalations, monitor emails and calls for quality, and ensure ownership of queries; support recruitment and selection.

Pay and Benefits

Perks:Life InsuranceRetirement ProgramAnnual BonusHybrid Work

Key Requirements

•Previous experience working in a contact center as a team leader.
•Goal driven and able to work well under pressure.
•Track record of meeting targets and delivering customer satisfaction.
•Excellent people management skills, including performance appraisals and staff development.
•Willingness to work in rotating shifts and holidays.

Experience:Contact center

Skills:People managementCommunicationTime managementTeamworkWork under pressure

Languages:English

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn