Customer Assistance Representative Full Time (Denver, CO, US)

American Airlines Group
Denver
Workplace: OnsiteFull timeUSD 19.29+ hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Professional communication","Problem-solving","Attention to detail","Ability to work in a fast-paced environment"]

Interact with customers in the airport ticketing and kiosk areas, greeting travelers, monitoring check-in for safety compliance, and helping with kiosk check-in, baggage processing, and document verification. Troubleshoot kiosk technology issues and coordinate with IT when servicing is needed. Support checked-bag and carry-on policy verification, provide directions and gate information, and assist passengers including unaccompanied minors and customers with disabilities or assistive devices.

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FursaFursa
American Airlines Group
American Airlines Group
2 days ago

Customer Assistance Representative Full Time (Denver, CO, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Interact with customers in the airport ticketing and kiosk areas, greeting travelers, monitoring check-in for safety compliance, and helping with kiosk check-in, baggage processing, and document verification. Troubleshoot kiosk technology issues and coordinate with IT when servicing is needed. Support checked-bag and carry-on policy verification, provide directions and gate information, and assist passengers including unaccompanied minors and customers with disabilities or assistive devices.
Location: Denver
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Greet customers in the airport/ticket area and provide customer service in line with company guidelines.
  • •Monitor the ticket counter area to ensure compliance with safety policies and procedures.
  • •Assist with self-service kiosk check-in and kiosk baggage processing, including printing documents and receipts.
  • •Verify carry-on baggage and travel documents for compliance, including international document checks via Timatic.
  • •Support checked baggage processing and passenger assistance, including special assistance, unaccompanied minors, and mobility assistance as needed.

Pay and Benefits

Salary: USD 19.29 hourly
Perks:Health InsuranceDentalVision401kDoctor VisitsFlexible SpendingEmployee AssistancePet Insurance

Key Requirements

  • •High school diploma or GED (or international equivalent).
  • •Be 18 years of age or older and read/write/speak/understand English fluently.
  • •Must be authorized to work in the U.S.
  • •Completion of a pre-employment drug screen and comprehensive background check/fingerprinting.
  • •Working knowledge of Sabre (or another Passenger Service System) and prior face-to-face customer service experience are preferred.
Education:High School
Skills:Customer serviceProfessional communicationProblem-solvingAttention to detailAbility to work in a fast-paced environment
Licenses:Driver’s license
Languages:English
Tech Stack:Kiosk technologyTimaticSabrePassenger Service System

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn