MS Engineer L1 VC support

NTT
Delhi
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Active listening","Communication","Cross-cultural collaboration","Adaptability","Resilience"]

Provide first-line support for clients’ collaboration, contact centre, and voice systems. Monitor private/public cloud infrastructure, proactively identify issues, and investigate incidents to restore services quickly. Perform approved maintenance such as patching and configuration changes, support clients via telephony/chat, and document/maintain knowledge for efficient case handling. Improve service delivery by optimizing processes, automating routine tasks, and ensuring smooth shift handovers through clear communication.

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FursaFursa
NTT
NTT
2 weeks ago

MS Engineer L1 VC support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide first-line support for clients’ collaboration, contact centre, and voice systems. Monitor private/public cloud infrastructure, proactively identify issues, and investigate incidents to restore services quickly. Perform approved maintenance such as patching and configuration changes, support clients via telephony/chat, and document/maintain knowledge for efficient case handling. Improve service delivery by optimizing processes, automating routine tasks, and ensuring smooth shift handovers through clear communication.
Location: Delhi
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Monitor client infrastructure for issues and address them before they escalate.
  • •Investigate and resolve technical incidents to restore collaboration, contact centre, and voice services quickly.
  • •Execute approved maintenance activities including patching and configuration changes.
  • •Provide telephonic or chat support to clients as needed, keeping them updated on progress.
  • •Update/create knowledge articles and identify opportunities to optimize processes and reduce incidents.

Key Requirements

  • •Basic troubleshooting skills and knowledge in network, voice, collaboration, and contact centre services.
  • •Ability to triage client cases, accurately determine severity/impact, and ensure key information is documented.
  • •Active listening skills to confirm understanding and gather relevant details from clients.
  • •Strong communication skills to work across different cultures and social groups, with a client-first mindset.
  • •Diploma, bachelor’s degree, or relevant qualification in Information Technology/Computing (or equivalent experience).
Education:
Skills:Active listeningCommunicationCross-cultural collaborationAdaptabilityResilience
Certifications:Relevant partner certifications
Tech Stack:Private cloudPublic cloudCollaboration systemsContact centre systemsVoice systems

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn