Customer Engineer IV-ETCH

Applied Materials
Xi'an
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 7-10 yearsEducation: bachelorsSkills: ["Communication","Customer management","Troubleshooting","Problem-solving","Project leadership","Training","Mentoring","Safety compliance"]

Serve as the direct liaison with semiconductor equipment customers, installing, maintaining, and upgrading customer equipment. Use digital analytics and diagnostic tools to troubleshoot complex issues across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Follow documented procedures, communicate with customers and internal teams, and lead projects as needed. Train and mentor junior Field Service Engineers while meeting on-site safety and environmental requirements.

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FursaFursa
Applied Materials
Applied Materials
2 days ago

Customer Engineer IV-ETCH

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Source: Company careers pageValidated by: Fursa AI
Last checked: 31 minutes agoStatus: Live

Job Summary

Serve as the direct liaison with semiconductor equipment customers, installing, maintaining, and upgrading customer equipment. Use digital analytics and diagnostic tools to troubleshoot complex issues across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Follow documented procedures, communicate with customers and internal teams, and lead projects as needed. Train and mentor junior Field Service Engineers while meeting on-site safety and environmental requirements.
Location: Xi'an
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Troubleshoot complex equipment issues using company diagnostic tools, documentation, and problem-solving skills.
  • •Follow and generate documented procedures and published task plans.
  • •Communicate with customers and internal business units and lead projects as necessary.
  • •Train and mentor junior Field Service Engineers [Customer Engineers].
Travel: Medium travel

Pay and Benefits

Perks:Travel AllowanceLearning BudgetEmployee Assistance

Key Requirements

  • •Bachelor's degree.
  • •7-10 years of work experience in the semiconductor industry or other equipment support industry.
  • •Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools, including digital multimeters, and advanced knowledge of wafer processing parameters.
  • •Effective written and verbal communication skills; basic knowledge of Microsoft Excel, Word, and PowerPoint; valid driver's license and ability to obtain a passport if travel is required.
Experience:7-10 yearsSemiconductorEquipment support
Education:Bachelor's
Skills:CommunicationCustomer managementTroubleshootingProblem-solvingProject leadershipTrainingMentoringSafety compliance
Licenses:Valid driver's license
Languages:Korean
Tech Stack:Digital analyticsDiagnostic toolsHand toolsDigital multimetersMicrosoft ExcelMicrosoft WordMicrosoft PowerPointPneumaticsHydraulicsVacuumPlasmaWafer processing parametersEtch equipment toolClean room

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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