Branch Manager, Seremban

HSBC
Malaysia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6-9 yearsSkills: ["Leadership","Team management","Problem-solving","Analytical skills","Relationship management"]

Lead the Branch Manager team to drive business growth and wealth management outcomes within HSBC’s International Wealth and Premier Banking (IWPB). You’ll coach staff to improve sales, service quality, and productivity, champion a customer-first culture, and ensure operational excellence through strong risk, controls, confidentiality, and Shariah-compliant sales and service practices. Manage performance measures, oversee audit findings, and optimize workflows using KPIs to strengthen branch performance.

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FursaFursa
HSBC
HSBC
1 day ago

Branch Manager, Seremban

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Last checked: 12 hours agoStatus: Live

Job Summary

Lead the Branch Manager team to drive business growth and wealth management outcomes within HSBC’s International Wealth and Premier Banking (IWPB). You’ll coach staff to improve sales, service quality, and productivity, champion a customer-first culture, and ensure operational excellence through strong risk, controls, confidentiality, and Shariah-compliant sales and service practices. Manage performance measures, oversee audit findings, and optimize workflows using KPIs to strengthen branch performance.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead the branch team to deliver IWPB performance measures and service and sales outcomes aligned to strategy and operational guidelines.
  • •Grow Wealth and Retail (including Amanah) to meet business plans.
  • •Coach and manage the team to improve sales, productivity, service quality, and staff engagement through performance management.
  • •Resolve escalated customer issues, promote digital banking usage, and uphold Shariah-compliant sales and service excellence.
  • •Embed risk and controls oversight to mitigate fraud and operational risks, maintain confidentiality, and monitor Shariah non-compliance risks through incident escalation and audit readiness.

Key Requirements

  • •6-9 years of relevant experience in a financial institution managing a branch team.
  • •Strong team leadership and management, with problem-solving and analytical skills.
  • •Knowledge and experience in Wealth and Retail sales.
  • •Conversant in Shariah knowledge and competency, with ability to apply Shariah-compliant sales and service.
  • •Ability to lead relationship management in Wealth, plus excellent interpersonal, influencing, and negotiating skills.
Experience:6-9 yearsBankingFinancial servicesWealth managementRetail bankingIslamic bankingShariah compliance
Skills:LeadershipTeam managementProblem-solvingAnalytical skillsRelationship management

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn