Systems Analyst Associate

General Dynamics
Anywhere
Workplace: RemoteFull timeUSD 55,806 - 74,750 annuallyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Analytical research","Customer service","Written communication","Verbal communication","Interpersonal skills"]

Administer EDI activities for COBA crossover and data sharing processes, including troubleshooting direct file transfer and COBS Web issues. Provide front-line support via the EDI Hotline, meeting strict call-center metrics and SLAs while resolving issues for trading partners, insurers, employers, Medicare contractors, and CMS. Monitor and reconcile EDI workflows across multiple systems, maintain inquiry/problem documentation, audit transactions, and support training, testing, and production transitions.

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General Dynamics
General Dynamics
10 hours ago

Systems Analyst Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Administer EDI activities for COBA crossover and data sharing processes, including troubleshooting direct file transfer and COBS Web issues. Provide front-line support via the EDI Hotline, meeting strict call-center metrics and SLAs while resolving issues for trading partners, insurers, employers, Medicare contractors, and CMS. Monitor and reconcile EDI workflows across multiple systems, maintain inquiry/problem documentation, audit transactions, and support training, testing, and production transitions.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Administer EDI activities including COBA crossover processes and data sharing agreements, troubleshooting direct file transfer and COBS Web issues.
  • •Provide front-line support via the EDI Hotline and resolve stakeholder issues within strict SLAs while adhering to call-center schedule adherence and metrics.
  • •Monitor and manage daily EDI workflow queues across multiple systems (including MIRA, BCRS, and ECRS), compiling error reports and coordinating communications to resolve errors.
  • •Maintain the EDI Inquiry Problem database with detailed standardized documentation; conduct audits of EDI transactions and maintain EDI maps and HIPAA validation rules.
  • •Support training and education for stakeholders, assist with UAT for system enhancements, and help ensure smooth transitions from testing to production.

Pay and Benefits

Salary: USD 55,806 - 74,750 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •5+ years of related experience and strong analytical/research skills.
  • •Experience in a customer support specialist (or similar) role and the ability to communicate effectively with all levels of management and communities.
  • •Excellent verbal and written communication skills and PC proficiency with Microsoft Office.
  • •Technical experience with EDI file layouts (including 837 flat files) and health insurance concepts (Medicare Part A–D).
  • •Experience with HIPAA EDI 837 and EDI data translation/validation support (e.g., Sterling Gentran/Ingenix Faciledi), plus NDM (Connect Direct) and FTP.
Experience:5+ years
Education:Bachelor's
Skills:Analytical researchCustomer serviceWritten communicationVerbal communicationInterpersonal skills
Tech Stack:Electronic Data Interchange (EDI)COBA crossoverCOBSWMedicare Part AMedicare Part BMedicare Part CMedicare Part DHIPAA EDI 837Microsoft OfficeAmazon Web Services (AWS)837 flat filesNDM (Connect Direct)FTPSterling GentranIngenix FacilediMIRABCRSECRSHIPAA validation softwareCMS

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn