Sr Manager, Fraud Operations, Investigations, & Grey Markets

Sony Interactive Entertainment
San Diego, San Mateo
Full timeUSD 165,400 - 248,000 annuallyFunction: Legal, Risk & ComplianceExperience: 12+ yearsEducation: bachelorsSkills: ["Analytical problem-solving","Strategic problem-solving","Cross-functional collaboration","Executive communication","Stakeholder influence"]

Lead a global team responsible for fraud investigations, operational risk mitigation, and grey market enforcement across the PlayStation ecosystem. Oversee detection and investigative programs covering account compromise, payment fraud, entitlement abuse, reseller activity, and other emerging threats. Own chargeback operations and dispute management strategy, establish KPIs and quality standards, and deliver executive reporting while partnering cross-functionally to scale automated controls and prevention programs.

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Sony Interactive Entertainment
Sony Interactive Entertainment
1 day ago

Sr Manager, Fraud Operations, Investigations, & Grey Markets

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 minutes agoStatus: Live

Job Summary

Lead a global team responsible for fraud investigations, operational risk mitigation, and grey market enforcement across the PlayStation ecosystem. Oversee detection and investigative programs covering account compromise, payment fraud, entitlement abuse, reseller activity, and other emerging threats. Own chargeback operations and dispute management strategy, establish KPIs and quality standards, and deliver executive reporting while partnering cross-functionally to scale automated controls and prevention programs.
Location: San Diego, San Mateo
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead and develop a global team for fraud and abuse monitoring, investigations, and grey market enforcement across the PlayStation ecosystem.
  • •Oversee fraud and abuse detection, monitoring, and investigative programs to mitigate account compromise, payment fraud, entitlement abuse, reseller activity, and emerging threats.
  • •Own chargeback operations and dispute management strategy, partnering with Payments, Data Science, and external partners to improve recovery and customer outcomes.
  • •Drive grey market strategy by identifying unauthorized reseller activity, promotional abuse, and marketplace manipulation, then implementing mitigation and enforcement actions.
  • •Set and manage operational KPIs, service levels, and quality standards; translate insights into policies and automation; provide executive reporting on trends and performance.

Pay and Benefits

Salary: USD 165,400 - 248,000 annually
Perks:MedicalDentalVision401kPaid LeaveWellness Stipend

Key Requirements

  • •12+ years of experience in fraud operations, investigations, trust & safety, chargeback operations, or a related field.
  • •5+ years of people leadership experience.
  • •Proven experience building and scaling fraud operations, investigations, chargeback management, and risk programs in digital commerce, marketplace, fintech, gaming, or technology.
  • •Deep understanding of fraud typologies, account security, payment fraud, chargebacks and disputes, digital commerce abuse, and grey market activity.
  • •Bachelor’s degree or equivalent experience in Business, Finance, Economics, Computer Science, or a related field.
Experience:12+ yearsDigital commerceMarketplaceFintechGamingTechnology
Education:Bachelor's
Skills:Analytical problem-solvingStrategic problem-solvingCross-functional collaborationExecutive communicationStakeholder influence
Languages:Japanese

Company Brief

Sony Interactive Entertainment
Develops and publishes PlayStation hardware, software, and digital services, operating the PlayStation platform and ecosystem for gaming, entertainment, and network services worldwide.
Industry: Gaming
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Mateo, United States
Founded: 1993
WebsiteLinkedIn