TikTok Shop - Account Manager, Home & Living (Brazil)

TikTok
São Paulo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Interpersonal skills","Communication","Negotiation","Logical thinking","Analytical skills","Customer service orientation","Cross-functional collaboration","Data-driven problem solving","Adaptability"]

Manage and grow key Brazilian partners for the Home & Living hardline category on TikTok Shop. Build long-term partner relationships, negotiate campaign deals, and expand partner exposure using creators or partner-led content. Identify new collaboration opportunities, monitor partner service quality (cancellations/returns/reviews), and use data to understand pain points and prioritize solutions. Work cross-functionally in a global environment.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop - Account Manager, Home & Living (Brazil)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Manage and grow key Brazilian partners for the Home & Living hardline category on TikTok Shop. Build long-term partner relationships, negotiate campaign deals, and expand partner exposure using creators or partner-led content. Identify new collaboration opportunities, monitor partner service quality (cancellations/returns/reviews), and use data to understand pain points and prioritize solutions. Work cross-functionally in a global environment.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Acquire and manage top Brazilian business partners to kick off business for the hardline Home & Living category.
  • •Build and maintain partner relationships; negotiate and secure best deals based on campaigns.
  • •Help partners expand exposure by leveraging creators’ capabilities or building their own.
  • •Discover and develop collaborative opportunities aligned with partners’ short- and long-term plans.
  • •Monitor partner service quality (cancellation/return rates, reviews) and use data to identify pain points and prioritize solutions.

Key Requirements

  • •3+ years of relevant working experience in a client-facing role with strong interpersonal skills and negotiation ability.
  • •Fluent in English and Portuguese, with strong communication and collaboration skills working cross-functionally in a global environment.
  • •Customer service orientation and logical/analytical thinking to understand business needs and make decisions.
  • •Experience in in-category management for Home & Living/Lifestyle hardline categories is preferred.
  • •Practical experience with social commerce, content marketing, influencers, and social content (livestream/short-video) is preferred.
Experience:3+ yearsSocial commerceContent marketingInfluencers
Skills:Interpersonal skillsCommunicationNegotiationLogical thinkingAnalytical skillsCustomer service orientationCross-functional collaborationData-driven problem solvingAdaptability
Languages:EnglishPortuguese

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn