Counter Service Manager.Egypt- Distribution - 10th of Ramadan.Retail Banking

Mashreq
Egypt
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsExperience: 5+ yearsSkills: ["Leadership","Supervisory","Communication","Interpersonal","Problem-solving"]

Lead and manage a team of counter service specialists to ensure efficient, accurate transaction processing and excellent customer experience at the 10th of Ramadan branch. Drive cash management controls, cash balancing and reconciliation, and fraud/risk mitigation while enforcing teller-related regulatory compliance. Provide feedback and reporting on process adherence, coordinate with internal departments to support smooth branch operations, and act as branch authority in the absence of the branch manager.

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FursaFursa
Mashreq
Mashreq
3 days ago

Counter Service Manager.Egypt- Distribution - 10th of Ramadan.Retail Banking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead and manage a team of counter service specialists to ensure efficient, accurate transaction processing and excellent customer experience at the 10th of Ramadan branch. Drive cash management controls, cash balancing and reconciliation, and fraud/risk mitigation while enforcing teller-related regulatory compliance. Provide feedback and reporting on process adherence, coordinate with internal departments to support smooth branch operations, and act as branch authority in the absence of the branch manager.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Manager level

Key Responsibilities

  • •Manage and lead a team of counter service specialists to ensure efficient and accurate transaction processing.
  • •Optimize transaction processing and manage customer expectations to reduce wait and serve times.
  • •Enforce and monitor cash transactions to ensure accurate cash delivery and eliminate cash differences.
  • •Investigate and resolve cash balancing and reconciliation differences following standard procedures.
  • •Ensure risk management and regulatory compliance for teller functions and act as branch authority in the absence of the branch manager.

Key Requirements

  • •At least 5+ years of experience as a teller in the banking industry, with a proven track record of success.
  • •Thorough knowledge of counter-related functions, cash management, clearing, and collection processes.
  • •Strong understanding of drafts, remittances, suspense accounts, G/L booking, and liquidation.
  • •Knowledge of regulatory and compliance issues with ability to ensure adherence to guidelines.
  • •Excellent leadership, supervisory, communication, and interpersonal skills with strong problem-solving for deviations and exceptions.
Experience:5+ yearsBankingRetail banking
Skills:LeadershipSupervisoryCommunicationInterpersonalProblem-solving

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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