Customer Service Representative - Telecom - ZA

Sutherland
Cairo, Alexandria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Active listening","Attention to detail","Empathy"]

Provide exceptional customer support for a telecom client in a fast-paced environment. Handle customer inquiries with efficiency and empathy, resolve issues, and deliver tailored solutions to meet customer needs. Maintain high customer satisfaction through professional phone etiquette and strong communication, while demonstrating problem-solving, active listening, and attention to detail. On-site role supporting customers across Cairo and Alexandria.

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FursaFursa
Sutherland
Sutherland
4 days ago

Customer Service Representative - Telecom - ZA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide exceptional customer support for a telecom client in a fast-paced environment. Handle customer inquiries with efficiency and empathy, resolve issues, and deliver tailored solutions to meet customer needs. Maintain high customer satisfaction through professional phone etiquette and strong communication, while demonstrating problem-solving, active listening, and attention to detail. On-site role supporting customers across Cairo and Alexandria.
Location: Cairo, Alexandria
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions efficiently and with empathy.
  • •Provide tailored solutions to meet customer needs.
  • •Address customer inquiries and resolve issues.
  • •Maintain high levels of customer satisfaction through professional phone etiquette.
  • •Ensure a positive customer experience through effective communication.

Key Requirements

  • •Fluency in English (B2/C1 level).
  • •Strong customer service and customer support skills.
  • •Proven ability to improve customer satisfaction and customer experience.
  • •Problem-solving, active listening, and attention to detail.
  • •Experience in a customer-facing role and familiarity with CRM tools is a plus.
Skills:CommunicationProblem-solvingActive listeningAttention to detailEmpathy
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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