Senior Executive.CEM.Aster Retail HO

Aster
Dubai
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Interpersonal","Training","Stakeholder management"]

Role focuses on elevating service excellence in Aster Retail HQ by analyzing customer feedback, designing grooming and service standards, and delivering frontline training. The Senior Executive will drive store-level initiatives, develop a Service Scorecard, and collaborate with store ops to close experience gaps, bringing hospitality or luxury retail experience and a data-driven mindset to elevate customer experiences across the retail network.

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FursaFursa
Aster
Aster
10 months ago

Senior Executive.CEM.Aster Retail HO

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Last checked: 18 hours agoStatus: Live

Job Summary

Role focuses on elevating service excellence in Aster Retail HQ by analyzing customer feedback, designing grooming and service standards, and delivering frontline training. The Senior Executive will drive store-level initiatives, develop a Service Scorecard, and collaborate with store ops to close experience gaps, bringing hospitality or luxury retail experience and a data-driven mindset to elevate customer experiences across the retail network.
Location: Dubai
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Analyze qualitative customer feedback and CRM data to identify trends and design targeted service interventions across business units.
  • •Develop and implement grooming standards specific to Aster Retail and conduct regular grooming and service audits with measurable metrics; share audit insights with leadership on a regular basis.
  • •Design and deliver behavioral service training programs for frontline teams; collaborate on converting instructor-led content into digitized Scrum content for the Learning Management Module (LMM); ensure training content is sustainable and relevant to real-time floor scenarios.
  • •Develop and publish a Service Scorecard for the leadership team under the guidance of the Head of Service Excellence.
  • •Partner with store operations and service excellence teams to bridge experience gaps and promote continuous service improvement; bring best practices from external service industries to uplift internal standards; conduct regular store visits and post-visit analysis to act as a role model in service delivery.

Key Requirements

  • •Minimum 5 years of experience in hospitality or luxury retail.
  • •Hands-on experience as a Team Leader, Front Office Executive, or Service Executive.
  • •Exposure to front office operations or Learning & Development (L&D) is highly preferred.
  • •Demonstrated experience in designing and implementing service training programs.
  • •Graduates, preferably from hotel management, catering or service majors.
Experience:5+ yearsHospitalityLuxury retail
Education:Bachelor's
Skills:CommunicationLeadershipInterpersonalTrainingStakeholder management
Languages:English
Tech Stack:Microsoft ExcelPowerPointCRMLMS

Company Brief

Aster
Aster DM Healthcare operates hospitals, clinics, pharmacies and diagnostic centers across the Middle East and India, delivering integrated primary, secondary and tertiary healthcare services along with specialty care and allied medical services.
Industry: Healthcare Providers
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1987
WebsiteLinkedIn