Braze

1 month ago

Support Engagement Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead premium technical support for a named group of Braze customers within Recurring Services. Serve as the main technical advocate, owning platform integration, performance, and troubleshooting, while partnering with Success and CS to drive product value, adoption, and risk reduction. Escalate and coordinate with cross-functional teams and help customers build Centers of Excellence for knowledge sharing.

Location: Austin

Workplace: Onsite

Job Function: Administration & Executive Assistance

Key Responsibilities

•Own and assume ultimate responsibility over your named customer’s technical needs and inquiries around platform integration, performance, and troubleshooting as well as partner implementation
•Be your customers’ main point of contact and trusted advisor at Braze for all things Technical
•Partner with Customer Success and Recurring Services teams, taking a lead role on technical escalations and inquiries to ensure excellent customer experience and internal alignment
•Deliver product value by reducing risk and removing technical barriers resulting in feature adoption and a high degree of execution within the Braze platform
•Drive customer advocacy by championing for the customer’s technical needs and product enhancement requests; work with Braze partners in the customer tech stack

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityRsusMedicalDentalVisionRetirement

Key Requirements

•Bachelor’s Degree from a 4-year college or university (or similar experience-based proficiency level)
•3-6 years of client-facing experience working in SaaS company with 2-3 years working in Technical Support and at least 1-2 years account management experience
•Exemplary written and verbal communication skills coupled with unparalleled follow up skills
•Thrives in a highly collaborative role and cross-team initiatives
•Experience with Case Management tools like Salesforce, Zendesk or similar ticketing system

Experience:SaaSCustomer ExperienceSoftware as a ServiceTech Support

Education:Bachelor's

Skills:CommunicationProblem-solving

Languages:English

Tech Stack:SQLAPIsPostmanSnowflakeSnowsightSalesforceZendeskHTMLCSSJavaScriptRubyJavaBraze

Company Brief

Braze

Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn

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Braze

1 month ago

Support Engagement Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Onsite

Job Function: Administration & Executive Assistance

Key Responsibilities

•Own and assume ultimate responsibility over your named customer’s technical needs and inquiries around platform integration, performance, and troubleshooting as well as partner implementation
•Be your customers’ main point of contact and trusted advisor at Braze for all things Technical
•Partner with Customer Success and Recurring Services teams, taking a lead role on technical escalations and inquiries to ensure excellent customer experience and internal alignment
•Deliver product value by reducing risk and removing technical barriers resulting in feature adoption and a high degree of execution within the Braze platform
•Drive customer advocacy by championing for the customer’s technical needs and product enhancement requests; work with Braze partners in the customer tech stack

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityRsusMedicalDentalVisionRetirement

Key Requirements

•Bachelor’s Degree from a 4-year college or university (or similar experience-based proficiency level)
•3-6 years of client-facing experience working in SaaS company with 2-3 years working in Technical Support and at least 1-2 years account management experience
•Exemplary written and verbal communication skills coupled with unparalleled follow up skills
•Thrives in a highly collaborative role and cross-team initiatives
•Experience with Case Management tools like Salesforce, Zendesk or similar ticketing system

Experience:SaaSCustomer ExperienceSoftware as a ServiceTech Support

Education:Bachelor's

Skills:CommunicationProblem-solving

Languages:English

Tech Stack:SQLAPIsPostmanSnowflakeSnowsightSalesforceZendeskHTMLCSSJavaScriptRubyJavaBraze

Company Brief

Braze

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn