Brand Ambassador - London

Tapestry
London
Workplace: OnsiteFull timeFunction: OtherExperience: 2+ yearsSkills: ["Communication","Organisational","Analytical skills","Customer focus","Self-motivated","Proactive","Collaborative","Positive team culture"]

Champion Tapestry’s Coach and Kate Spade brands inside John Lewis Oxford Street by delivering exceptional retail customer service, driving brand visibility, and supporting store growth. Plan and co-host in-store events, develop clienteling strategies, execute visual merchandising and seasonal displays, manage deliveries and replenishment, and track trade performance against targets. Partner with store leadership and regional teams to strengthen customer loyalty and align shopfloor coverage.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Tapestry
Tapestry
1 day ago

Brand Ambassador - London

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Champion Tapestry’s Coach and Kate Spade brands inside John Lewis Oxford Street by delivering exceptional retail customer service, driving brand visibility, and supporting store growth. Plan and co-host in-store events, develop clienteling strategies, execute visual merchandising and seasonal displays, manage deliveries and replenishment, and track trade performance against targets. Partner with store leadership and regional teams to strengthen customer loyalty and align shopfloor coverage.
Location: London
Workplace: Onsite
Employment Type: Full time · Permanent
Seniority: Mid level

Key Responsibilities

  • •Deliver an elevated, seamless customer experience using brand training, tools, and resources.
  • •Develop clienteling strategies and in-store event ideas; support and co-host activations to drive engagement and sales.
  • •Track and analyse store performance against targets; monitor trade results and present actionable plans.
  • •Execute visual merchandising guidelines and ensure seasonal collections are displayed and aligned with delivery schedules, including markdown periods.
  • •Manage product deliveries and replenishment, keep back-of-house areas clean and organised, and complete trade reports promptly.

Pay and Benefits

Perks:Paid LeaveAnnual BonusHealth InsurancePensionGym Membership

Key Requirements

  • •Minimum of two years’ experience in a retail environment.
  • •Available to work varied hours as required by the store and Tapestry, including evenings, weekends, and bank holidays.
  • •Familiarity with department store operations, including customer service, merchandising, and sales strategies.
  • •Strong communication, organisational, and analytical skills.
  • •Knowledge of current industry trends and the ability to apply insights to enhance business outcomes.
Experience:2+ yearsRetail
Skills:CommunicationOrganisationalAnalytical skillsCustomer focusSelf-motivatedProactiveCollaborativePositive team culture

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor