Technical Customer Success Manager

Opal
San Francisco
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Customer success","Solutions engineering","Relationship management","Problem-solving","Communication"]

Technical Customer Success Manager who will rebuild and scale post-sales processes, own customer health and renewals, troubleshoot integrations, and act as a bridge between customers and product to drive value for enterprise and AI-focused customers in a fast-moving startup environment.

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FursaFursa
Opal
Opal
10 months ago

Technical Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Technical Customer Success Manager who will rebuild and scale post-sales processes, own customer health and renewals, troubleshoot integrations, and act as a bridge between customers and product to drive value for enterprise and AI-focused customers in a fast-moving startup environment.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Rebuild and formalize customer success practices, establishing processes, metrics, and culture to transform good relationships into great outcomes.
  • •Serve as the first line of technical defense by troubleshooting integrations, diagnosing configuration issues, and escalating to engineering when needed.
  • •Own the health of the customer base by developing frameworks and leading indicators to optimize renewals and retention.
  • •Bridge between customers and product by partnering with product and engineering to champion needs and influence roadmap.
  • •Manage strategic relationships across customers from Fortune 500 to AI startups, guiding onboarding to advocacy and ensuring secure partnerships.

Key Requirements

  • •6+ years in customer success, account management, or solutions engineering with a track record of delivering outcomes at scale.
  • •Experience at a Series A-C startup and ability to build scalable processes in a fast-changing environment.
  • •Proficiency speaking tech fluently, including solutioning with customers and understanding infrastructure-related concepts.
  • •Familiarity with identity, access management, or security and the ability to translate customer needs into product insights.
  • •Strong empathy for customers and ability to develop frameworks that others can follow.
Experience:6+ yearsIdentitySecurityEnterprise softwareSaaS
Skills:Customer successSolutions engineeringRelationship managementProblem-solvingCommunication
Languages:English
Tech Stack:TerraformInfrastructure-as-codeIntegrationsConfiguration management

Company Brief

Opal
Opal Security provides a data‑centric identity and access management platform that unifies visibility, intelligence, and workflows to enforce least‑privilege and remediate identity risk across human and machine identities for modern enterprises.
Industry: Cybersecurity
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2020
Glassdoor
Glassdoor: 3.8
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