ByteDance

1 day ago

Logistics Insurance Solution Specialist - Global Payment

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Design and implement merchant-facing logistics insurance operations across SEA and the US, translating seller pain points into tailored insurance plans, claims pathways, and value-added service packages. Build tiered merchant operating systems, implement and optimize merchant-side risk control rules to manage loss ratios, and lead high-value claim risk mitigation. Work bilingually with cross-regional merchants and partners, coordinate with sales/product/claims, and improve performance using merchant KPI tracking and data-driven iteration.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Insurance & Actuarial

Seniority: Mid level

Key Responsibilities

•Design and end-to-end implement merchant-facing logistics insurance operation solutions for B-end merchants, including tailored insurance plans, claims green channels, and value-added service packages.
•Build tiered merchant operation systems with differentiated pricing, rebate policies, service standards, and scalable SOPs for merchant segments.
•Implement and optimize merchant-side risk control rules (access review, adverse selection risk identification, fraud prevention) and collaborate to maintain loss ratios within targets.
•Lead bilingual merchant communication and risk mitigation for high-value claim cases; build and use merchant risk feature databases to improve strategies.
•Track merchant operation KPIs, analyze data to find optimization opportunities, and develop reusable merchant operation methodologies to support expansion.

Key Requirements

•At least 5 years of B-end (merchant-facing) operations experience.
•Strong ability in merchant needs analysis and solution design, translating merchant pain points into practical solutions.
•Fluency in both Chinese and English to communicate with cross-regional merchants and partners.
•Possess in-depth knowledge of end-to-end logistics insurance risk control logic and merchant-side risk control rules.
•Experience in cross-border e-commerce/logistics insurance/freight forwarding/cross-border payments is preferred, including TikTok Shop or Amazon merchant operations.

Experience:5+ yearsCross-border e-commerceLogistics insuranceFreight forwardingCross-border payments

Skills:Merchant needs analysisSolution designRisk controlData analysisCross-regional communication

Languages:ChineseEnglish

Company Brief

ByteDance

Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Beijing, China

Founded: 2012

Website LinkedIn

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ByteDance

1 day ago

Logistics Insurance Solution Specialist - Global Payment

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Insurance & Actuarial

Seniority: Mid level

Key Responsibilities

•Design and end-to-end implement merchant-facing logistics insurance operation solutions for B-end merchants, including tailored insurance plans, claims green channels, and value-added service packages.
•Build tiered merchant operation systems with differentiated pricing, rebate policies, service standards, and scalable SOPs for merchant segments.
•Implement and optimize merchant-side risk control rules (access review, adverse selection risk identification, fraud prevention) and collaborate to maintain loss ratios within targets.
•Lead bilingual merchant communication and risk mitigation for high-value claim cases; build and use merchant risk feature databases to improve strategies.
•Track merchant operation KPIs, analyze data to find optimization opportunities, and develop reusable merchant operation methodologies to support expansion.

Key Requirements

•At least 5 years of B-end (merchant-facing) operations experience.
•Strong ability in merchant needs analysis and solution design, translating merchant pain points into practical solutions.
•Fluency in both Chinese and English to communicate with cross-regional merchants and partners.
•Possess in-depth knowledge of end-to-end logistics insurance risk control logic and merchant-side risk control rules.
•Experience in cross-border e-commerce/logistics insurance/freight forwarding/cross-border payments is preferred, including TikTok Shop or Amazon merchant operations.

Experience:5+ yearsCross-border e-commerceLogistics insuranceFreight forwardingCross-border payments

Skills:Merchant needs analysisSolution designRisk controlData analysisCross-regional communication

Languages:ChineseEnglish

Company Brief

ByteDance

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Beijing, China

Founded: 2012

Website LinkedIn