Service Manager

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Interpersonal skills","Problem-solving","Teamwork","Communication","Customer service","Training","Safety awareness"]

Lead maintenance and service operations for a heavy equipment rental facility in Jacksonville, using the company’s T3 platform to create and manage work orders, track service intervals, and diagnose equipment issues with real-time data. Supervise and train a team of heavy equipment maintenance technicians, coordinate repairs for rental customers and company-owned units, and ensure high customer satisfaction through fast, responsive communication.

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EquipmentShare
EquipmentShare
23 hours ago

Service Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead maintenance and service operations for a heavy equipment rental facility in Jacksonville, using the company’s T3 platform to create and manage work orders, track service intervals, and diagnose equipment issues with real-time data. Supervise and train a team of heavy equipment maintenance technicians, coordinate repairs for rental customers and company-owned units, and ensure high customer satisfaction through fast, responsive communication.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead a team of heavy equipment maintenance technicians (mechanics) and supervise service personnel’s quality performance.
  • •Use the T3 platform to create, assign, and monitor work orders, track service intervals, order parts, and diagnose issues.
  • •Schedule repairs for customer and company-owned rental equipment.
  • •Maintain customer relationships by ensuring customers are 100% satisfied and kept up to date on service and support improvements.
  • •Respond to and resolve customer inquiries, requests, complaints, and support communications; train employees and maintain a safe work environment.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveGym MembershipWellness Stipend

Key Requirements

  • •3 years of maintenance and service experience, preferably in the rental industry or a related construction field.
  • •Experience leading maintenance teams and/or leading field service, maintenance, and repair activities.
  • •Strong interpersonal and problem-solving skills, with excellent verbal and written communication and teamwork.
  • •High school diploma; trade school certificate preferred.
  • •Valid driver’s license with acceptable driving record; must be at least 21 to operate the company vehicle.
Experience:ConstructionEquipment rentalField serviceMaintenance
Education:High School
Skills:Interpersonal skillsProblem-solvingTeamworkCommunicationCustomer serviceTrainingSafety awareness
Licenses:Driver's license
Languages:English
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn