Harvey

1 week ago

Law Schools Founding CSM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own product training, demos, and activation for a global law school portfolio. Serve as the operational backbone for onboarding, account health, reporting, and CRM maintenance across geo managers in the US East, US West, and internationally. Build scaled, tech-touch customer success playbooks for long-tail schools, lead end-of-year recap cycles, and partner with Legal Engineers to turn school feedback into product and program improvements.

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Entrepreneurship & Venture Building

Seniority: Mid level

Key Responsibilities

•Own product training and demo delivery across the full law school portfolio, including onboarding sessions and workspace setup.
•Tag in to school relationships as directed by geo managers to ensure demos land and trainings stick.
•Build and run scaled tech-touch CS playbooks, templated cadences, training materials, and activation milestones for long-tail schools.
•Own global portfolio reporting, tracking usage trends, activation status, and account health; surface risks and opportunities.
•Maintain the law school CRM (account notes, POC data, meeting logs, opportunity tracking) and run end-of-year recap cycles aligned to next-year goals.

Pay and Benefits

Salary: USD 140,000 - 160,000 annually

Equity and Bonus:Equity

Key Requirements

•3+ years in customer success, account management, or client services, preferably in high-growth SaaS, legal tech, or professional services.
•Operator mindset: build systems, write playbooks, and work to metrics.
•Player-coach approach as a founding CSM, with responsibility for building and growing the function.
•Strong training and presenting skills to run sessions for law professors and deliver effective demos for student organizations.
•Experience building scaled or tech-touch CS programs for large, distributed account portfolios.

Experience:3+ yearsSaaSLegal techProfessional services

Skills:Operator mindsetTrainingPresentingCommunicationAccount health reporting

Company Brief

Harvey

Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Harvey

1 week ago

Law Schools Founding CSM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Entrepreneurship & Venture Building

Seniority: Mid level

Key Responsibilities

•Own product training and demo delivery across the full law school portfolio, including onboarding sessions and workspace setup.
•Tag in to school relationships as directed by geo managers to ensure demos land and trainings stick.
•Build and run scaled tech-touch CS playbooks, templated cadences, training materials, and activation milestones for long-tail schools.
•Own global portfolio reporting, tracking usage trends, activation status, and account health; surface risks and opportunities.
•Maintain the law school CRM (account notes, POC data, meeting logs, opportunity tracking) and run end-of-year recap cycles aligned to next-year goals.

Pay and Benefits

Salary: USD 140,000 - 160,000 annually

Equity and Bonus:Equity

Key Requirements

•3+ years in customer success, account management, or client services, preferably in high-growth SaaS, legal tech, or professional services.
•Operator mindset: build systems, write playbooks, and work to metrics.
•Player-coach approach as a founding CSM, with responsibility for building and growing the function.
•Strong training and presenting skills to run sessions for law professors and deliver effective demos for student organizations.
•Experience building scaled or tech-touch CS programs for large, distributed account portfolios.

Experience:3+ yearsSaaSLegal techProfessional services

Skills:Operator mindsetTrainingPresentingCommunicationAccount health reporting

Company Brief

Harvey

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor