Remote Support Engineer – Digital Front End (DFE) Software Solutions

HP
Mexico
Workplace: HybridFull timeFunction: Product ManagementSkills: ["Independent work","Problem-solving","Communication","Customer-focused","Prioritization"]

Provide remote, expert-level technical support for Digital Front End (DFE) software solutions, handling complex hardware and software issues independently. Triage customer questions across current and discontinued products, proactively help customers avoid problems, and manage service cases end-to-end. Document and update cases in ServiceNow, and collaborate with the team by sharing resolutions and improvement ideas. This role supports North America and requires English fluency.

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FursaFursa
HP
HP
5 months ago

Remote Support Engineer – Digital Front End (DFE) Software Solutions

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide remote, expert-level technical support for Digital Front End (DFE) software solutions, handling complex hardware and software issues independently. Triage customer questions across current and discontinued products, proactively help customers avoid problems, and manage service cases end-to-end. Document and update cases in ServiceNow, and collaborate with the team by sharing resolutions and improvement ideas. This role supports North America and requires English fluency.
Location: Mexico
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Independently handle and resolve complex technical issues related to hardware and software.
  • •Provide expert-level support via incoming contacts and proactive notifications.
  • •Respond to service, product, technical, and customer-relations questions for current and discontinued products.
  • •Address customer inquiries based on entitlement, from warranty issues to mission-critical support.
  • •Document case details and resolutions in ServiceNow and keep cases updated regularly.

Pay and Benefits

Perks:Hybrid Work

Key Requirements

  • •Proven experience in a technical support role, preferably in software solutions.
  • •Strong problem-solving skills and the ability to work independently.
  • •Excellent verbal and written communication skills.
  • •Proficiency with support tools and systems, particularly ServiceNow.
  • •Ability to manage multiple tasks and prioritize effectively.
Experience:Technical supportSoftware solutions
Education:
Skills:Independent workProblem-solvingCommunicationCustomer-focusedPrioritization
Languages:English
Tech Stack:ServiceNowWindows OSMac OSAdobe IllustratorAdobe InDesignAcrobat

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn