Service Advisor - Dyer & Dyer Volvo

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 72,000 - 160,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Customer communication","Written communication","Verbal communication","Customer satisfaction focus","Safety compliance"]

Schedule service appointments and greet customers in a timely, friendly manner. Collect customer and vehicle data, write clear labor and parts estimates, and set “promised time.” Monitor repair progress, communicate estimate/promise-time changes, and obtain authorization for additional work. Coordinate test drives with the test technician and maintain customer satisfaction targets. Follow safety and regulatory requirements and ensure safe, accurate service order standards.

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Sonic Automotive
Sonic Automotive
1 day ago

Service Advisor - Dyer & Dyer Volvo

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Schedule service appointments and greet customers in a timely, friendly manner. Collect customer and vehicle data, write clear labor and parts estimates, and set “promised time.” Monitor repair progress, communicate estimate/promise-time changes, and obtain authorization for additional work. Coordinate test drives with the test technician and maintain customer satisfaction targets. Follow safety and regulatory requirements and ensure safe, accurate service order standards.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Schedule service appointments and obtain customer/vehicle data prior to arrival when possible.
  • •Greet customers and provide complete, accurate written labor/parts cost estimates, establishing “promised time.”
  • •Check repair progress throughout the day and contact customers about changes, explaining costs and timing and obtaining authorization before additional repairs.
  • •Test-drive the vehicle or refer to the test technician as necessary.
  • •Follow federal, state, and local regulations and company safety policies, and report accidents to a manager or supervisor.

Pay and Benefits

Salary: USD 72,000 - 160,000 annually

Key Requirements

  • •Two years of Service Advisor experience.
  • •General knowledge of vehicle mechanical operations.
  • •Excellent oral and written communication skills.
  • •Must be authorized to work in the USA.
  • •Must be able to pass pre-employment testing (background checks, MVR, drug test, credit report) and hold a valid driver license.
Experience:Automotive
Skills:Customer communicationWritten communicationVerbal communicationCustomer satisfaction focusSafety compliance
Licenses:Valid driver license
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn