2 weeks ago

Customer HyperCare Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the primary contact for inbound customer and prospect inquiries across web forms, live chat, WhatsApp, and phone. Rapidly respond within SLAs, conduct structured qualification using BANT, and capture accurate lead details in CRM. Nurture and follow up to drive conversion, then hand off sales-ready opportunities to Sales, Channel Partners, or Service with complete documentation. Help improve inbound workflows and ensure a high customer experience measured by NPS.

Location: Warsaw

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Entry level

Key Responsibilities

•Act as first responder for inbound inquiries and ensure responses within defined SLAs.
•Conduct structured discovery using BANT to assess opportunity readiness.
•Capture complete, accurate, high-quality qualification data in CRM systems and maintain data quality.
•Perform follow-up and nurturing on inbound leads to drive conversion, then hand off qualified opportunities with required documentation.
•Collaborate with Sales, Service, and Marketing to ensure seamless customer experience and identify improvements to inbound workflows.

Travel: Low travel

Pay and Benefits

Salary: PLN 5,500 - 9,000

Equity and Bonus:Equity

Perks:Annual BonusHealth InsuranceEquityFlexible HoursLearning Budget

Key Requirements

•1–3 years of experience in the compressor or air treatment industry, sales development, lead management, customer support, or related roles.
•Experience using CRM systems with strong data accuracy and discipline.
•Familiarity with structured qualification methodologies such as BANT.
•Fluency in English (C1) and Italian (C1).
•Bachelor’s degree preferred in Business, Marketing, Communications, or a related field.

Experience:1-3 yearsCompressor industryAir treatmentSales developmentLead managementCustomer support

Education:Bachelor's in Business, Marketing, Communications, or related field

Skills:Strong communicationActive listeningCustomer-centric mindsetAttention to detailMultitaskingCollaboration

Languages:EnglishItalian

Tech Stack:CRMBANTWhatsApp

Company Brief

Ingersoll Rand

Designs, manufactures, and services industrial equipment and technologies including air compressors, power tools, fluid management systems, and downstream industrial solutions for manufacturing, construction, and commercial customers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Davidson, United States

Founded: 1871

Website LinkedIn

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Ingersoll Rand

2 weeks ago

Customer HyperCare Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Warsaw

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Entry level

Key Responsibilities

•Act as first responder for inbound inquiries and ensure responses within defined SLAs.
•Conduct structured discovery using BANT to assess opportunity readiness.
•Capture complete, accurate, high-quality qualification data in CRM systems and maintain data quality.
•Perform follow-up and nurturing on inbound leads to drive conversion, then hand off qualified opportunities with required documentation.
•Collaborate with Sales, Service, and Marketing to ensure seamless customer experience and identify improvements to inbound workflows.

Travel: Low travel

Pay and Benefits

Salary: PLN 5,500 - 9,000

Equity and Bonus:Equity

Perks:Annual BonusHealth InsuranceEquityFlexible HoursLearning Budget

Key Requirements

•1–3 years of experience in the compressor or air treatment industry, sales development, lead management, customer support, or related roles.
•Experience using CRM systems with strong data accuracy and discipline.
•Familiarity with structured qualification methodologies such as BANT.
•Fluency in English (C1) and Italian (C1).
•Bachelor’s degree preferred in Business, Marketing, Communications, or a related field.

Experience:1-3 yearsCompressor industryAir treatmentSales developmentLead managementCustomer support

Education:Bachelor's in Business, Marketing, Communications, or related field

Skills:Strong communicationActive listeningCustomer-centric mindsetAttention to detailMultitaskingCollaboration

Languages:EnglishItalian

Tech Stack:CRMBANTWhatsApp

Company Brief

Ingersoll Rand

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Davidson, United States

Founded: 1871

Website LinkedIn